Activities Team Leader - Watford, United Kingdom - The Grove

The Grove

Verified Company

Watford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Vacancy

As an Activities Team Leader at The Grove, you will work in a high performing environment and be responsible for inspiring the team as well as setting the direction for day-to-day activities and tasks.

You will help ensure all guests have unforgettable experiences delivered with genuine hospitality, leaving them feeling fulfilled, refreshed and rewarded.

Being proactive, self-driven, and a fantastic communicator, you'll be able to operate independently as well as with teams from different departments.

You'll also be able to draw out guests' interests and modify activities to fit their needs. You will deputise for the Resort Activities Manager when they are not in the business.

About Us

We are a spectacular 5* resort, offering our guests a slice of tranquillity and calm, away from the stresses of everyday life.

Across our 300-acre estate, we offer a number of fantastic and salivating dining options, flexible and inspiring spaces for conference and banqueting events, a range of outdoor activities - including our renowned 18 hole golf course - and an indulgent award-winning spa and health club.

Being family-owned means that both our guests and our employees are treated as individuals and not one of the crowd.

Your duties will include, but are not limited to the following:

Take ownership of shift and service delivery ensuring all team are meeting set expectations.
Confidently deal with any guest concerns
Hosting activities
Working with the other departments to deliver a full and exciting activities program
Work with the team to help keep our activities centre clean & safe, strictly adhering to all standard operating procedures
Help facilitate the team with all the tools and resources, enabling them to proudly deliver our activity offering with genuine hospitality
Assisting in stock control management

About you

An excellent communicator with an ability to lead, motivate a team and maintain effective working relationships
Ability to quickly become familiar with bespoke databases
Flexible, punctual, organised and efficient
Proficiency with Microsoft Office packages especially Excel, Word, and Outlook
Problemsolving skills
Keen interest in culture and sport
High sense of responsibility, organization, and initiative;
Desirable qualifications: NPLQ, SPTO, TA, ArcheryGB Instructor or any other recognised sports and activity instructor awards

Set in 300 acres of stunning Hertfordshire countryside, The Grove is the ultimate five-star retreat.

Lovingly restored, the former home of the Earls of Clarendon is situated just 18 miles from London, and is home to an award-winning spa, championship golf course and mouth-watering restaurants.