Lettings Negotiator - Luton, United Kingdom - MK Properties

Description

**Main function of job:
- **Providing support for the Assistant Lettings Manager and area manager to ensure that clients, tenants, and contractors are always dealt with professionally and efficiently with exceptional levels of customer service. Organising and conducting viewing appointments and learning all aspects of the lettings business.


In addition to these functions, employees are required to carry out such other duties as may reasonably be required.

Key Responsibilities

• Answering telephone calls in a professional manner, ensuring messages are taken accurately
• Registering applicants, ensuring contact and other relevant details are accurately recorded
• Booking rental property viewings
• Preparing Assured Tenancy Agreements for Renewals
• Carrying out check in and file audits
• Booking rental valuations
• Adding letting valuations to the Company system
• Creating valuation letters
• Requesting reviews from clients, contractors, tenants etc for SEO to maximise ratings and the profile of the company's website
• Dealing with voice mails
• Actioning Boards
• Working towards and achieving personal and branch targets
• Upselling products
• Dealing with Maintenance issues
• Discuss large Maintenance works with landlords
• Processing the compliance due
• Dealing with Utility Queries
• General Assistance to lettings Property Managers
• Dealing with General Queries
• Tenancy Renewal Process
• Assisting with serving notices
• Check out Process and deposit returns
• Assisting with the Inspections Process
• Onboarding Contractors
• Assist with staff training

**Knowledge, skills, experience and aptitude required: - **- The job holder must have proven communication skills and a professional and courteous manner

• The job holder must have high levels of numeracy, accuracy and attention to detail
• Good organisational skills and the ability to use own initiative is also essential
• Good timekeeping and the ability to manage working time efficiently at all times.
• Demonstrate excellent customer service
• Attending and Participate in Lettings Meetings
• Demonstrate commitment to induvial and team tasks goals
• Adhere to core values

Benefits:

• Company events
• Company pension
• Free parking
• Onsite parking

Experience:

• Lettings: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location:
In person