Medical Secretary - Bradford, United Kingdom - Affinity Care

Affinity Care

Verified Company

Bradford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Results Areas Process patient referrals via ERS (electronic referral service), e-consult and the electronic method to ensure that routine referral letters are distributed efficiently within a 5 day period, using the ERS programme as appropriate and attaching enclosures as necessary.

Advise doctors of rejected referrals and ensure these are dealt with in a timely manner.

Ensure 2 week wait proforma referrals are dealt with efficiently and promptly by the appropriate system and contain all relevant information, ensure the referral is recorded appropriately.

Follow up all proformas ensuring appointments are made within a 2 week period.

Process medical reports as Affinity Care protocol which include accurate typing of medical reports, liaising with patients where they wish to read reports prior to dispatch and generating invoices.

Perform administrative tasks related to medical assessments requested by patients. Perform administrative tasks related to deceased patients, including death certificates, ensuring these are dealt with efficiently, promptly, and sensitively.

To work as part of a team of staff who respond in a timely and accurate manner to patient notes and queries on the clinical system.

You are jointly responsible for the ongoing development and maintenance of safe patient administration management systems by ensuring timely and accurate input of information on the clinical system, following templates and protocols where required To provide cover during staff absences and other times of pressure on colleagues workload and handover effectively to colleagues before your planned absences i.e.

annual leave. Undertake any other additional duties appropriate to the post as requested by the Patient Services Manager.

Teamwork Work as an effective and responsible team member, supporting other members of clinical and non-clinical staff in a flexible and approachable manner.

To work as part of a team of staff who respond in a timely and accurate manner to patient notes and queries on the clinical system.

As part of a team you are jointly responsible for the ongoing development and maintenance of safe patient administration management systems by ensuring timely and accurate input of information on the clinical system, following templates and protocols where required.

To answer the telephone as part of a team of staff, picking up general enquiries in relation to various service areas.

To provide general office duties such as filing, post distribution and photocopying as relevant to your clinic areas and as part of a team of staff providing a general admin function.

Participate in team activities that create opportunities to improve patient care. Ensure clear understanding and utilisation of services and referral mechanisms and policies to meet patient need. To work within the Affinity Care medical secretarial team providing support and assistance when needed.

General Explore the potential of such a role and shape and scope it effectively to meet its overall objectives of helping to improve the patient experience and better manage demand on our services.

Identify and undertake appropriate training for self
- development within this role

Provide administrative support for:
correspondence, agendas, taking minutes, and collating, typing proof-reading and formatting reports.

Health and safety/risk management The jobholder must comply at all times with the practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the practices Risk Incident Reporting System.

Equality and Diversity The jobholder must co-operate with all policies and procedures designed to ensure equality of employment.

Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Patient confidentiality and ensuring dignity and respect of patients The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

This includes written and verbally communicated information.

The job holder should at all times treat patients with dignity and respect and actively seek to assure an environment that facilitates this.

This role description acts as a guideline to the responsibilities of the post holder and will be reviewed in consultation with the post holder and amended to meet changing service needs.

REHABILITATION OF OFFENDERS ACT 1994 Because of the nature of the work, this post is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order 1995.

Applicants for posts are not entitled to withhold information about convictions which for other purposes are spent under the provisions of the Act and in the event of employment any failure to disclose such convictions could result in disciplinary action or dismissal by the Trust.

Any information given will be completely c