Laboratory Helpdesk Administrator, Laboratory - Borehamwood, United Kingdom - Health Services Laboratories (HSL)

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From £24,856 DOE


Job Title:
Laboratory Helpdesk Administrator
Location: Elstree Warehouse, Borehamwood, WD6 3SF
_About us:_

Sonic Healthcare is an internationally renowned healthcare provider with a demonstrable track record of medical across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the world's leading healthcare providers, specialising in pathology, radiology and primary care medical centres. We have operations in Australia, the USA, Germany, Belgium, Switzerland, the United Kingdom, Ireland and New Zealand.
Sonic Healthcare UK encompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH). HSL was formed to provide pathology services to the NHS Trusts and has expanded further to provide services to other NHS Trusts. Over 2,500 staff work at Sonic Healthcare UK, primarily under the TDL or HSL banner.- Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT.


About the role:


  • An opportunity has arisen for a Fixed Term Full Time Helpdesk Administrator to work at our warehouse in Elstree.
  • Main duties will include assisting and supporting the Laboratory Support Teams in the provision of a managed service that will ensure efficient and effective use of laboratory facilities. You will be part of a team that aims to deliver on an optimum configuration of Rapid Response Laboratory and Core Laboratory facilities., by reducing facility downtime you will contribute to a robustness of service that will ultimately improve patient pathways.
  • Other duties include ensuring all queries from Laboratories or Laboratory Support teams are tracked and prioritised for action, provide overall assistance to the Laboratory support teams as a central helpdesk and provide training to all new laboratory support staff in standard operating processes
  • At HSL we offer a variety of excellent staff benefits including:

  • Training and development opportunities
  • supporting professional development
-
Annual performance related salary review

- No banding restrictions:As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling-
Discounted gym membership - we have a corporate gym membership scheme with Better Gyms
-
Cash healthcare plan - cash back on a variety of healthcare costs including dentist and opticians
-
Sick Pay Entitlement - 5 paid days in the first year of employment, 20 days thereafter
-
Permanent Health Insurance and Death in Service Cover
-
Life Assurance - providing salary continuation for long term illness (six months qualifying period)
-
Employee Assistance Programme - supporting staff wellbeing
-
Season Ticket Loan Scheme - interest free loan for the cost of annual travel ticket
-
Perkbox
  • Access to additional staff perks and benefits such as high street discounts
-
Company Pension Scheme - company and staff contributions which increase with service
-
Competitive annual leave allowance - 23 days rising to 28 days after 5 years service
-
Flexible working hours - 40 hours standard working week
  • PLEASE NOTE: WE RESERVE THE RIGHT TO CLOSE THIS VACANCY AT ANY TIME EVEN IF A CLOSING DATE IS SHOWN HERE OR IN ANY OTHER MEDIA
  • Vacancy ID:
  • Closing Date:
  • 05Feb2024
  • Contact Person:
  • Ieva Kaciauske

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