Customer Service Practitioner - South Shields, United Kingdom - My Learning Skills

My Learning Skills

Verified Company

South Shields, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer service practitioner:

Overview:

This is the PERFECT position for someone who wants to work with animals (especially dogs), fully confident and no allergies to animals.

This is a customer service apprenticeship, with a VERY exciting twist

Pets 2 Impress Ltd:

South Shields, NE335BD

£144.30

Per Week

30.00 Hours
Per Week

Role and Responsibilities:

Under the instruction of the director, care for the dogs within our day care environment, feed and water for all dogs in your care, exercise them, train and play time, administer medication to them when necessary, and groom them as directed.
Clean, disinfect and maintain a high standard of cleanliness throughout the day care centre.
Carry out routine health checks on the dogs in your care and report any physical or behavioural changes to the director.
Assist and implement behaviour/training programmes under the supervision of the director.
Maintain daily reports and any other necessary paperwork. Ensure that these are written up clearly and updated daily.
Report any faulty or damaged equipment to the director.
Develop a close working relationship with colleagues at all levels.
Carry out other duties as directed by the director to include dog walking, daily visits and pet sitting.

Required Skills:

Appropriate level of fitness

Confidence

Communication skills

Interpersonal skills

Teamwork

Smart appearance

Methodical approach to working practices

Hardworking and enthusiastic

Desired (drivers license) not essential
Required Qualifications:
Maths, English and ICT, GCSE Grade 4-9 or equivalent

Training:

Maths and English to Level 2 required, if not already achieved

Knowledge, Skills and Behaviour in relation to
- customer service principles and practices
- business principles
- technical competencies
- knowledge and understating
- research activities
- commercial awareness
- managing challenging situations and taking ownership
- health and safety

Ongoing assessment by the employer and provider - for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence

Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation.

This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio; a project; an employer reference and a structured interview about their portfolio and project.

Prospects:

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