Head of Operations - Crewe, United Kingdom - Knetic

Knetic

Verified Company

Crewe, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're an online retailer in the automotive space operating multiple brands and selling direct to the end user.

We have big ambitions, aiming to be the leader in our field, and are looking for an experienced Head of Operations to help us smash our goals.

As Head of Operations, you'll be leading our fulfilment and on-demand production teams.

Key responsibilities shall include:

Leading our Operations team, creating a customer centric working culture that continually strives for improvement
Working with the leadership team to develop the business strategy, using your indepth operational knowledge to advise on how we can achieve our goals
Overseeing the fulfilment operation (including receipt of goods, kitting, pick and pack) as well as the ondemand production team who produce tailored fit car mats
Planning and implementing scalable process and system improvements to improve efficiency and quality
Improving communication channels
Managing the operational P+L, achieving maximum productivity and making sure costs are kept in check
Making key decisions on investment in resource and equipment
Collaborating with key stake holders in the business, such as suppliers, clients and couriers, to fully understand operational requirements
Feeding back and presenting to the business on performance and future initiatives

We're looking for someone who is:

Highly experienced in the operational requirements of an e-commerce business
An expert in ecommerce order fulfilment and ideally previous experience with ondemand production
Ideally experience working with international fulfilment centres
A solid commercial understanding, with the ability to look beyond the numbers to the value created
A strong leader with infectious enthusiasm who inspires and motivates
An innovator who looks at things differently, enjoys solving problems and doesn't mind getting stuck in
An efficient operator with a strong grasp of technology
An excellent project manager with a keen eye for detail and

What's on offer:
This role is about leading from the front and helping a growing business hit ambitious targets.

Whilst we can't promise it will always be plain sailing, it'll be exciting and offers the chance to showcase all of your skills whilst you help shape the business and watch it grow.