Complaints Officer - Worcestershire, United Kingdom - JS Talent Recruitment Specialists

JS Talent Recruitment Specialists

Verified Company

Worcestershire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Officer - Temporary 12 Weeks
JS Talent are working with a well-established organisation based in Redditch. This is an excellent opportunity to work as a Complaints Officer for 12 weeks on a temporary basis

As a
Complaints Officer you will be responsible for handling all Stage 1 complaints made about the Housing, Tenancy & Advisory Service and also deal with complaints that cuts across Environmental or Repairs & Maintenance Services.

Take the lead in investigating, resolving, responding, and learning, inclusive of the complainant and preventing escalation wherever possible.

Key Responsibilities of a Complaints Officer will include:

Strong background in customer service or complaints
Demonstrable experience of conducting independent and objective enquiries and investigations on complex and contentious matters
Knowledge and experience of managing and deescalating conflict and communicating sometimes complex information calmly, clearly, and respectfully of the audience and the circumstances
Experience of customer involvement and engagement in resolution of problems and issues and design of services
Demonstrable experience of managing a wide variety of enquiries and complaints to satisfactory outcomes

Benefits of a Complaints Officer

Monday To Friday 37hrs
Temporary for 12 Weeks

- £16.60 per hour

Weekly Pay

If you think you have the skills and experience that my client is looking for then please call Jane on or get in touch and click 'APPLY' today

Job Types:
Full-time, Temporary contract

Schedule: