Assistant Patient Pathway Support - Reading, United Kingdom - Royal Berkshire NHS Foundation Trust

Royal Berkshire NHS Foundation Trust

Verified Company

Reading, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Manning reception and and supporting with all clinical administration within this department. First line contact for all patient enquiries.

The post holder will be responsible for delivering an effective and efficient support service to the Orthotics team, to assist in the provision of quality patient care.

This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway.

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.

To man reception, meet and greet patients.
First point contact for all patient enquiries.
Support APPC's with department clinical administration.
Book clinics in a timely fashion.
Support all clinical activity as required.

Orthotics is a small self contained department where they hold both outpatient clinics and support inpatient activity.

They have an admin team of three and a high degree of cross cover and sharing of knowledge is essential.

This small friendly team enjoys scope to have control and flexibility over developing new ways of working to improve the service, everyone's voice is heard and valued.

PRINCIPAL RESPONSIBILITIES

To be responsible for the timely processing and distribution of all incoming mail
Ensure all correspondence received by this department are date stamped upon arrival and processed according to the established Standard Operating procedures (SOPs)
To support Patient Pathway Coordinator (PPCs) with printing documents from a variety of systems, including the medical transcription system
Check that all printed clinic and appointment letters are complete and accurately addressed, and escalate any that need correction to PPCs
Assist the Patient Pathway Coordinators and PPCs to ensure all healthcare notes and diagnostic results are maintained and up to date.
Book and reschedule patient appointments as required.
Assist with booking services for patients e.g. transport
Undertake reception duties as necessary
Deal with straightforward queries using CRS and other systems available, escalating more complex queries to the PPC for investigation.
Deal with telephone queries promptly and efficiently
Ensure comprehensive information is captured when taking messages for other members of the team
Deal with complaints from patients, primary care and other staff, resolve where possible or refer onwards to senior members of the admin team
Collect data as required to assist with audits of service provision
Maintain databases and/or departmental spreadsheets
Ensure data quality and accuracy of any information entered into information systems is maintained
To cash up clinic each day and verify whether all patients have been checked in and out using the Trust IT system in GPAS. Outcomes will need to be reported to the Patient Pathway Coordinator/Manager
Ensure that all patients and colleagues are treated courteously at all times in line with customer care standards and Trust values
Maintain excellent communication between patients, nursing staff, clinicians and other members of administrative and multi-disciplinary team at all times
Ensure adequate stocks of stationery, supplies and forms are maintained and used cost effectively within the department, liaising as appropriate with the team leader when stocks need to be replenished
Participate proactively in projects and service improvements as required
To contribute to the production and updating of patient information and other useful resources
To present a professional image at all times to ensure that good communication and customer service is maintained with all patients and colleagues
To provide a customer focused service to patients and be able to communicate effectively and appropriately with patients and all levels of staff