Team Leader - Livingston, United Kingdom - HomeSense

HomeSense
HomeSense
Verified Company
Livingston, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Homesense Team Leader - Livingston 37.5 hrs

Team Leader Job Description


Job Summary:

To support in the day-to-day running of the store and the execution and delivery of KPIs. To
work alongside and lead Associates, supporting and coaching them to achieve the required
standards on a daily basis. To lead key activities within the store, ensuring adherence to Best


Standard Practice principles in the following areas:
/ Cashiering, Customer Service and Queue Management
/ Receiving, Processing and Flow
/ Maintenance, Merchandising, IBI and Markdown Management
/ Duty Manager responsibilities


Key areas of accountability:

Delivers Results
/ Lead and coach Associates to execute all activities to the required standards
/ Ensure that the processing room is set-up as per BSP and stock is 100% floor-ready
before flowing
/ Support the management of payroll and scheduling activities when required
/ Promote 'choice and change' by prioritising new products on features
/ Support the AM in ensuring that shrinkage is controlled and kept to a minimum
/ Support the AM in ensuring sales floor / visual presentation standards are consistently
delivered in-line with Best Standard Practice
Develop Our People
/ Support the AM in the recruitment, training and validation of Associates
/ Demonstrate and role model own personal development
/ Demonstrate and role model the Leadership Competencies and Cultural Factors
/ Support the AM with Associate performance, development and absence management
Our Culture
/ Champion 'Our Store Our Home' and Store Fund
/ Support Company Charity campaigns
/ Champion the Off-Price business model and educate the team in the effective delivery of
the model
Customer Service
/ Lead and support Associates to deliver great service to our customers and deal with
queries positively
/ Ensure that the front-line is set-up / re-set as per Best Standard Practice
/ Manage queues efficiently and ensure idle time is used effectively
/ Manage the Service Support Associate to ensure merchandise is cleared regularly and
re-processed promptly
/ Lead the Home delivery process (Home delivery stores only)
/ Ensure omni-channel processes are delivered in-line with Best Standard Practice
/ Coach Associates to deliver and promote customer loyalty
General
/ Uphold day-to-day Health and Safety standards
/ Adhere to Best Standard Practice and business compliance levels
/ Carry out Duty Management / supervisory responsibilities as required


Key Performance Measures:

/ Customer Service scores
/ Customer Loyalty results
/ Sales targets
/ Operational Shrink compliance
/ Damage compliance
/ Markdown compliance
/ Operational compliance
/ Door to Floor compliance
/ Leadership Competencies and Cultural Factors
/ Our Store Our Home
/ Corporate Social Responsibilities
Although each Team Leader may be allocated a specialty, the expectation is that Team
Leaders will work together to achieve the above, covering each role as required.

37.5 hours

Competitive Salary
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