Guest Service Assistant Casual Worker - Colchester, United Kingdom - Holiday Inn Colchester

Description

Job Ref:
KGH6668


Branch:
Holiday Inn Colchester


Location:
Holiday Inn Colchester, Colchester


Contract type:
Casual


Hours:
Part Time


Shift pattern:
or


Posted date:19/01/2023


Closing date:21/02/2023

This role? It's ALL about the guest and delivering an outstanding service for them.

Outstanding being safe, hospitable and positively memorable experience.

You'll be playing a key role in supporting your hotel in achieving its performance metrics and objectives - and you'll care about doing so, along with an incredible team in Guest Services.

What you'll be doing as a Guest Service Assistant

• Ensuring that all guests experience an outstanding level of service throughout their stay
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
• Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
• Being attentive to all guests and looking for opportunities to upsell and make recommendations to enhance their experience
• Welcoming all guests to the hotel and completing their checkin to a high standard, getting to know their reason for staying and accomodating accordingly
• Demonstrating a sales mentality to selling bedroom, ME and FB including making recommendations for guests to upgrade, dine in the restaurant and upgrade to breakfast
• Responding promptly to guest complaints and finding ways to turn around any negative feedback
• Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
• Process and receive telephone or walkin reservations accurately
• Processing bookings and payments
• Looking for ways to deliver continuous improvements to the guest experience.

What'll make you a great fit

• It doesn't matter where you've gained your experience, as long as you are driven and have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You'll enjoy using tech we have lots of it to make your life easier and our guests experience more seamless
• You'll love people and as a result, have great interpersonal and communication skills
• Details? You love them You'll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Selfmotivated and confident
• Hardworking but FUN

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn't just about work)
• Employee and Family and Friends discounts in hotels across the Kew Green Hotels portfolio
• Mental Health and other Wellbeing Support with our 24/7, 365 Employee Assistance Line
• Free gym membership
• Employee discounts at other hotels within our brand partner family (and you're not just limited to good old Britain our brand partner has hotels that span the world)
• Free parking
• Progression and room to grow, with opportunities across the UK and internationally
• Flexible working hours.

The Holiday Inn Colchester is situated in the tranquil village of Eight Ash Green, just outside of Colchester's busy and lively town centre.

Located within easy reach of the A12 from London.