Customer Service Advisor - Littleborough, United Kingdom - we are ltd

we are ltd

Verified Company

Littleborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting for a Customer Service Advisor in Rochdale, Littleborough.
Working within a fast past customer service, office environment

Duties:

Entry of orders in QAD (ERPsystem)
Execution of all incoming orders
Performing order changes, cancellations and rebookings
Tracking delivery dates, processing delivery notes and coordinating between customer/production in case of deviations from delivery date
Processing monthly and quarterly price adjustments
Maintenance of price lists
Processing of customer complaints (in Salesforce)
Creation of credit notes
Master data maintenance
Initiation of new parts lists according to Sales or Customer specifications
Cooperation with local Sales and Customer Service Representatives on EU level
Creation and followup of quotations as specified by the Sales force or based on defined minimum prices
Test new menu installations
Training of trainees in our systems and work processes according to work instructions

Hours of work
:
Monday to Friday 9am - 5pm

Pay rate
:
£12.30 per hour increasing to £13.30 once fully trained
-
For this role, customer service experience is necessary._

Job Types:
Full-time, Temp to perm

Salary:
£12.30-£13.30 per hour

Benefits: