Service Advisor - Ashford, United Kingdom - Channel Commercials

Channel Commercials

Verified Company

Ashford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref:

AI:
Working Hours 40 hrs p/w plus Saturday morning on a rota basis

Location Ashford

Salary Dependent on skills and experience

Benefits Sick pay, pension scheme and 30 days holiday (including bank holidays)

Closing Date 24/05/2024

Job:
Service Advisor

Contract:
Permanent

Based:
Ashford

Channel Commercials PLC is a leading commercial vehicle dealer providing sales, parts and servicing for DAF Trucks and Maxus Vans in the South-East.

Are you outgoing? Friendly? Enjoy liaising with customers? If so then we have an exciting opportunity for you to work on our busy Ashford Service reception.

Working within a team, you will be the first point of contact for customers booking and bringing in their vehicles for service, repair and maintenance.

**Key responsibilities include:
- *

Greeting customers on arrival
Answering the telephone
Taking vehicle bookings
Creating and managing service plans
Booking services and loading work plan
Dealing with customers face to face and on the telephone
Liaising with Workshop control
Updating customers on vehicle progress
Obtaining authority and appropriate order numbers for work to be carried out
Authorising breakdowns
Creating jobs via computer, loading appropriate tasks
Assigning courtesy vehicles and checking them in and out
Undertaking offsite manufacturer training and online training

**Essential Qualities include:
- *

Experience of working within a Commercial Vehicle/Automotive environment
Experience of dealing with customers both on the telephone and face to face
Excellent communication skills including face to face and telephone
Confidence and ability to liaise with all levels of people including customers, other staff, Managers and Directors
Ability to manage conflicting demands
Ability to manage a lot of information at once and work well under pressure
Problem solving skills
Administration skills
Excellent organisational and planning/scheduling skills
High levels of accuracy and attention to detail
Ability to build a rapport with customers and handle difficult situations
Literacy and numeracy skills
Ability to challenge
Drive to get things done

**Desirable Qualities include:
- *