Project Manager - Norwich, England

Job summary

Glassbox is looking for a talented and experienced Project Manager to join our Global team. We are a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences.

Responsibilities

• Manage and track service project delivery against customer requirements and purchased service packages.
• Monitor, record, and reconcile project hours within Salesforce, ensuring accuracy and completeness.
• Create, maintain, and distribute reports on project progress, utilization, and service performance metrics.
• Investigate and resolve data anomalies related to time tracking, project milestones, or reporting inconsistencies.
• Partner with services, support, sales, and operations teams to ensure project execution meets customer expectations.
• Communicate project status, risks, and completion updates to internal stakeholders and customers as required.
• Drive continuous improvement by identifying process gaps and recommending efficiency enhancements in service delivery, tracking, and reporting.
• Ensure compliance with internal processes, service contracts, and documentation standards.

Qualifications

• Bachelor's degree in Business, Project Management, or related field (or equivalent experience).
• 3+ years of experience in project management, professional services, or operations.
• Proficiency with Salesforce (or similar CRM/PSA tools), including reporting and data analysis.
• Strong analytical skills with a track record of identifying and resolving data discrepancies.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to manage multiple projects simultaneously while meeting deadlines and quality standards.
• PMP, CSM, or similar project management certification a plus.

Job description