Service Advisor - Nottingham, United Kingdom - MB Centre Ltd

Description

Full-time & permanent.

Mon-Fri 8am-5:30pm & Saturdays on a rota basis.

Salary starting from £25,000 pa (this is a basic starting salary which is negotiable depending on skills and experience).

MB Centre Ltd is Nottingham's largest and most experienced Mercedes Benz specialist, offering dealer level service and facilities at a fraction of main dealer prices.

What we offer:

• Highly competitive rates of pay
• Opportunity to join the company pension scheme
• Option to join the company's private health care plan
• Ongoing training and development both inhouse and externally

Role and Responsibilities

• Booking customer vehicles in for maintenance and / or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making followup calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A wellpresented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role
• You will have excellent organisation, time keeping and administrative skills
• Motor trade, automotive or car dealership experience is essential.

*after 12 months of service


Job Types:
Full-time, Permanent


Salary:
From £25,000.00 per year


Benefits:

• Onsite parking
• Private medical insurance

Schedule:

• Monday to Friday
• Weekend availability

Experience:

- service advisor: 1 year (preferred)


Work Location:
In person