Billing Support Specialist I - Sheffield, United Kingdom - Mindbody

Mindbody

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it.

Mindbody + ClassPass bring together the best of both sides of the market:

Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts.

Together we're partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We're not just another tech company—we're far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let's see what we can accomplish together

About the right team member:

This position handles internal and external customer inquiries by gathering information to identify the nature of the problem and troubleshoots potentially complex system related issues in numerous areas of the business to ensure proper billing and record keeping.

The Billing Team plays a key role in revenue retention as they actively collect revenue daily by working with customers to ensure timely receipt of payment.

The Billing Team is also responsible for the coordination of saves activities related to customer requests for cancellations and returns.

This role will regularly interface with Subscription Management, Sales, Customer Success, Strategic Account Managers, and other internal departments.

Shifts are Monday through Friday from 4PM to 1AM (40 hours per week) with Tuesday and Thursday being in office and Monday, Wednesday, and Friday being remote.

About the role:

Knowledge of contract terms and conditions, policies, procedures, and systems related to contracts and data administration, order fulfillment and billing.
Proven ability to provide direct, proactive, and prompt response to customer issues, supply resolutions, and process cancellations when appropriate.
Ability to remain professional, utilizes tact, judgment, and problemsolving skills to defuse and resolve difficult customer situations, escalated issues from sales and other internal customers. These conversations will typically take place over the phone.
Able to identify and analyze situations, make sound decisions, and resolve issues within the scope of your ability and authority; understand when it is appropriate to involve or escalate to management, legal counsel, or other internal personnel.
Communication across functional departments. Create, implement, and maintain new processes.
Strong organizational and analytical skills with attention to detail.
Excellent verbal and written communication skills in a customer facing environment.
Proficiency with Microsoft Office products (Excel, Access, Word, PowerPoint).
Ability to train and mentor individuals to deliver results.

Skills & experience:

College Degree preferred.
Experience in billing and collection work, preferred.
SaaS (Software as a Service) billing experience preferred.
2+ years of Customer Service experience; preferably with 1 year of working knowledge of all Mindbody products and services.
Ability to read and analyze customer questions.
Ability to effectively present information and respond to customer questions, both orally and written.
Strong attention to detail.
Extremely organized.
Ability to identify and resolve complex billing problems while remaining within established department process guidelines.
Effective communication skills, both verbal and written.
Ability to handle escalated and complex customer issues with confidence, patience, and poise.
Tech savvy with the ability to quickly learn and acquire new industry, company, product, or technical knowledge efficiently.
Customer focused mindset: use information to suggest improvements in products and services.
Interact with colleagues and customers in a tactful and professional manner. Recognize the importance of building professional relationships.
Strong time management skills, ability to prioritize and use time effectively and efficiently

Pay transparency:

It is Mindbody's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable.

The goal of Mindbody's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

The base salary range for this position in the United Kingdom is
£22K to £25K.

The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

REVUS

Have we piqued your curiosity?:

Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply.

We're looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds