Customer Service Supervisor - Nottingham, United Kingdom - SF Group

SF Group

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Supervisor Ref code:
RTC Customer Service & Call Centre, Office Support, Sales £25k - 27k per year Nottingham, Nottinghamshire, England Permanent Office Based Are you passionate about delivering exceptional customer experiences? Do you possess leadership skills that can inspire and elevate a team? If so, we have the perfect opportunity for you Our company is seeking a dedicated and dynamic Customer Service Supervisor to help manage the administrative and customer service functions of our office while overseeing the day-to-day activities

Position:

Customer Service Supervisor Location:
Kirkby in Ashfield, Nottingham (Office Based)

Type:
Full-time Salary: £27,000

Key Responsibilities:
Act as a mentor to the sales manager, fostering a positive and collaborative work environment. Ensure the delivery of high-quality customer service by implementing and monitoring service standards. Handle escalated customer issues, providing effective and timely resolutions to ensure customer satisfaction. Monitor and analyse team performance metrics, implementing strategies for continuous improvement and achieving key performance indicators (KPIs). Identify areas for process improvement and efficiency in customer service operations, collaborating with relevant departments to implement changes. Gather and analyse customer feedback to enhance service offerings and address potential areas of improvement.

Process customer orders Invoicing Skills required Proven experience in a customer service role, with a minimum of 2-3 years in a supervisory or leadership capacity.

Exceptional communication and interpersonal skills. Strong problem-solving abilities and the capacity to handle challenging situations calmly and professionally. Knowledge of customer service software and systems.

How to Apply:

If you are ready to take on a leadership role in a dynamic and customer-centric environment, please submit your CV for immediate consideration.

Rebecca Clews

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