Administration Team Leader - London, United Kingdom - Central London Community Healthcare NHS Trust

Central London Community Healthcare NHS Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen to appoint a forward thinking and highly motivated Band 5 Admin Team Lead to join the Inner North West London Single Point of Access (SPA) team in Central London Community Healthcare on a 6 month fixed term contract.

SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals.

The service aims to make effective use of resources, reduce duplication and ensure that referrals are efficiently and safely managed through the system.

Working closely with the SPA Manager, you will be responsible for supporting a core group of specialist services ensuring robust referral management, call handling, appointment booking and reception services.

This is a varied role which will enable you to develop management skills including capacity planning, problem solving, negotiation skills and relationship management.

If you think you have the right people skills and can lead a team, this job if for you

Just as we care about our patients' wellbeing, we care about yours

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role

Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)

Support with gaining your driving license *T&C's apply

Car lease scheme *T&C's apply

Flexible working options

Annual travel card loan

Training, support and development in your career

Provide leadership to resolve day-to-day administration related management issues within the service area.

Assist Clinical Business Unit Manager and Administration/Service Managers to monitor SPA activity and ensure that it is in line with contracts and that the service works collectively to ensure optimal outcome for service users.

Play a lead role in ensuring that all services within the SPA record activity in real time, accurately, completely and consistently to enable monitoring, tracking and improvement of performance and to satisfy reporting requirements.

Assist with implementation of IM&T developments for the SPA

Develop a customer service focus within the SPA promoting engagement and facilitating the promotion and easy use of CLCH services.

Please see attached Job Description and Person Specification for full roles and responsibilities.