Customer Service Specialist Level 3 Apprenticeship - London, United Kingdom - LMP Group

LMP Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Specialist Level 3 Apprenticeship - Campari

The Customer Relations & Supply Specialist is responsible for customer relation activities such as processing orders, responding to customer enquiries and resolves customer complaints.

They are also the point of contact for daily operational activities with Campari UK warehouse, production plants, third party logistics providers and customs brokers.

Apprenticeship Summary

37.5 hours per week
You will spent 5 days a week in Campari's main office
This is not a remote position

- £12.00 per hour

Customer Service Specialist Level 2 Apprenticeship standard qualification
GCSE or equivalent Maths and English (Grade 4/C and above or Level 2) essential
Any successful applicant must complete a DBS check prior to start day
16 Months duration
Must be over 18

Main Duties

Responsible for taking orders from Customers
Manage the full order cycle from order receipt to the invoicing
Samples orders management
Point of contact for daily operations with production plants, Campari UK warehouse and third party logistics providers
Collaborate with Commercial and Marketing teams on specific orders (i.e. orders for promo activities) to ensure ontime delivery
Process returns from Customers to Campari UK warehouse and issue credit notes to Customers
Regular contact with Finance team, specifically Accounting, to review potential credit issues with customers

Specific requirements

Attention to details
Problem solving
Results oriented
Good communication skills (written and verbal)
Fast learner

What training will the apprentice take and what qualification will the apprentice get at the end?

Training Provider:
LMP Education (All learning is delivered online/remote).

Completing Level 3 Customer Service Specialist.

All learning will be completed remotely via an online platform called Smart Assessor.

About Campari

Campari Group is a major player in the global spirits industry, with a portfolio of over 50 premium and super premium brands, spreading across Global, Regional and Local priorities.

Global Priorities, the Group's key focus, include Aperol, Appleton Estate, Campari, SKYY, Wild Turkey and Grand Marnier.

The Group was founded in 1860 and today is the sixth-largest player worldwide in the premium spirits industry.

It has a global distribution reach, trading in over 190 nations around the world with leading positions in Europe and the Americas.

The Group's growth strategy aims to combine organic growth through strong brand building and external growth via selective acquisitions of brands and businesses.

Headquartered in Milan, Italy, Campari owns 18 plants worldwide and has its own distribution network in 20 countries. The Group employs approximately 4,000 people. The shares of the parent company Davide Campari

Milano S.p.

A. (Reuters CPRI.MI - Bloomberg CPR IM) have been listed on the Italian Stock Exchange since 2001.

Location
14-16 Great Portland Street

London

W1W 8QW