- Handle all incoming customer queries and requests via defect reporting system and telephone.
- Deal with incoming and outgoing correspondence.
- Work closely with 3rd party suppliers, site teams, and in-house departments to ensure customers' needs are met at all times.
- Maintain a database of customer information.
- Monitor incoming job tickets and distribute where required.
- Liaise with residents and contractors, arranging access, updating on any remediation works, and ensuring customers are kept informed throughout any process taking place in their home.
- Schedule post-completion meetings with residents.
- Perform administrative tasks assigned by the Customer Care Manager.
- Refer problematic issues that cannot be solved to management.
- Escalate enquiries to the appropriate team when necessary.
- Previous experience within a similar position is desirable.
- Impeccable written and spoken English is essential.
- Concise record keeping and time management skills are necessary.
- Demonstrable customer service skills are required.
- Ability to prioritise, work efficiently, and use initiative and problem-solving skills is essential.
- React to situations in a calm and professional manner.
- Ability to work under pressure while maintaining attention to detail.
- Ability to adapt to evolving processes and adopt new procedures.
- Ownership of tasks and databases.
- Sense of urgency.
- Additional leave.
- Company events.
- Company pension.
- Cycle to work scheme.
- Life insurance.
- Private medical insurance.
- Referral programme.
- Sick pay.
- Monday to Friday, 8:30–5:00.
- Bristol BS8 4AH. Must be able to commute or plan to relocate before starting work.
- A-Level or equivalent (preferred).
- Customer service experience (1 year preferred).
- Experience in the housebuilding industry.
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Customer Care Administrator
3 days ago
Acorn Property Group BristolJob description · Acorn Property Group is a highly innovative property developer who is looking for a Customer Care Administrator to join our Bristol team. · Key responsibilities include: · Handling all incoming customer queries and requests via defect reporting system and tele ...
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Customs Administrator
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Office Administrator
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TAY Recruitment Ltd Bristol Full timeTay Recruitment are looking to recruit an Office Administrator/Customer Care Administrator for our client based in Clifton Bristol. · The role will include being the first point of contact for residents via email and telephone, initiating the process of raising defects/queries an ...
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Field Care Supervisor
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Customer Care Administrator - Bristol - Acorn
3 days ago

Description
Customer Care Administrator
We are seeking a highly organised and customer-focused individual to join our Bristol team as a Customer Care Administrator.
Key Responsibilities:
Qualifications, Experience, and Skills:
Benefits:
Working Hours:
Location:
Requirements:
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Customer Care Administrator
Acorn Property Group- Bristol
-
Care Home Administrator
Full time Hamberley Care Management Limited- Filton
-
Care Home Administrator
Barchester Healthcare- Stonehouse
-
Care Home Administrator
Crooton Ltd- Stonehouse
-
Pricing Administrator
Travail Employment Group- Bristol
-
Pricing Administrator
Travail Employment Group- Bristol
-
Customs Administrator
Travail Employment Group- Bristol
-
Road Freight Coordinator
Travail Employment Group- Bristol
-
Customs Administrator
Travail Employment Group- Bristol
-
Band 3 Receptionist/Cashier
Transformation Unit- Bristol
-
Office Administrator
Full time TAY Recruitment Ltd- Bristol
-
Field Care Supervisor
McCarthy and Stone- Bristol
-
Therapy Services Administrator
The Priory- Bristol
-
Clinic Co-ordinator
University Hospitals Bristol NHS Foundation Trust- Bristol
-
Paediatric Undergraduate Clinical Teaching Fellow
Full time University Hospitals Bristol and Weston NHS Foundation Trust- Bristol
-
Court of Protection
Clarke Willmott Llp- Bristol
-
Theatre Practitioner
University Hospitals Bristol NHS Foundation Trust- Bristol
-
Team Administrator
jobs24- Bristol
-
Front of House Manager
Oyster Care Homes- Bristol
-
Patient Booking Clerk
Practice Plus Group- Bristol