Customer Care Administrator - Bristol - Acorn

    Acorn
    Acorn Bristol

    3 days ago

    Default job background
    Description

    Customer Care Administrator

    We are seeking a highly organised and customer-focused individual to join our Bristol team as a Customer Care Administrator.

    Key Responsibilities:

    • Handle all incoming customer queries and requests via defect reporting system and telephone.
    • Deal with incoming and outgoing correspondence.
    • Work closely with 3rd party suppliers, site teams, and in-house departments to ensure customers' needs are met at all times.
    • Maintain a database of customer information.
    • Monitor incoming job tickets and distribute where required.
    • Liaise with residents and contractors, arranging access, updating on any remediation works, and ensuring customers are kept informed throughout any process taking place in their home.
    • Schedule post-completion meetings with residents.
    • Perform administrative tasks assigned by the Customer Care Manager.
    • Refer problematic issues that cannot be solved to management.
    • Escalate enquiries to the appropriate team when necessary.

    Qualifications, Experience, and Skills:

    • Previous experience within a similar position is desirable.
    • Impeccable written and spoken English is essential.
    • Concise record keeping and time management skills are necessary.
    • Demonstrable customer service skills are required.
    • Ability to prioritise, work efficiently, and use initiative and problem-solving skills is essential.
    • React to situations in a calm and professional manner.
    • Ability to work under pressure while maintaining attention to detail.
    • Ability to adapt to evolving processes and adopt new procedures.
    • Ownership of tasks and databases.
    • Sense of urgency.

    Benefits:

    • Additional leave.
    • Company events.
    • Company pension.
    • Cycle to work scheme.
    • Life insurance.
    • Private medical insurance.
    • Referral programme.
    • Sick pay.

    Working Hours:

    • Monday to Friday, 8:30–5:00.

    Location:

    • Bristol BS8 4AH. Must be able to commute or plan to relocate before starting work.

    Requirements:

    • A-Level or equivalent (preferred).
    • Customer service experience (1 year preferred).
    • Experience in the housebuilding industry.


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