Customer Support Representative - Winsford, United Kingdom - Advanced Medical Solutions

Advanced Medical Solutions
Advanced Medical Solutions
Verified Company
Winsford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About AMS

Who are Advanced Medical Solutions?


When we say we're a world leading independent developer and manufacturer of innovative and technologically advanced products for the global advanced wound care, wound closure and surgical markets, it's true.

But we're much more than that...


With over 850 employees across the globe, we pride ourselves on being able to create an engaging and challenging place of work, developing individuals to the best of their abilities, and providing the correct environment to foster innovation, growth and meaningful work.

We're highly dependent on the creativity of our employees for our future growth and success.

Our motto
'Care, Fair, Dare' summarises our culture, and defines the principles of how we operate as one team to achieve success.

AMS provides equal employment opportunities for all applicants.

We highly value and encourage diversity across our workforce meaning that no one will be discriminated against because of their gender, race, age, nationality, disability, or any other protected characteristic as prohibited by law.

Job Details*
We are currently recruiting for a Customer Support Representative, to join our team at Winsford.


The role is responsible for acting as the primary interface between AMS and our Partners in all aspects of Customer Service, from receipt and processing of orders through to final delivery, supporting the team objective towards excellence in Customer Service and improving the Customer experience.


Key responsibilities

What will this role involve?

  • To provide full Customer Service Account Management, ensuring prompt response and accurate information flow to customer queries, usually through crossfunctional liaison.
  • Process all customer orders onto the in house database and acknowledge to the customer in a timely manner in line with Pricing / Product files, MOQ's / AOQ's and Supplier Agreement.
  • Manage customer expectations on product and quantity to be shipped e.g. shortfalls and additions.
  • Maintain customer records, together with price code, customer items, and delivery address files on computer system.
  • Update and maintain shipping files.
  • Liaise with Planning for order despatch dates and update Global Sales Database accordingly.
  • Monitor customer service levels of performance and reporting on KPI's
  • Provide key customer data to Customer Support Team Leader and wider business on AMS SLA's and KPI's.

What we're looking for?

  • Previous Customer Service experience is desirable.
  • Good organisational skills.
  • Ability to work with customers to provide high standard of customer service.
  • Good communication skills; written, verbal and presenting.
  • Flexible and adaptable to changing work environment.
  • Must be computer literate e.g. Microsoft Word, Excel, PowerPoint, Project, Lotus Notes, ERP systems.

Employment Basis
Full Time


Location Country
United Kingdom


Location City
Winsford


Applications Close Date
22 Dec 2023
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