De-icing Operations Supervisor Uk - Luton, United Kingdom - Inland Group

Description

De-icing Operations Supervisor
***Full-time Permanent Position

LTN - London Luton Airport

The members of the Inland Group of Companies (
Inland Technologies, IDS and
Quantem Aviation Services) are highly experienced in environmental management, aircraft de-icing, ground handling and pretty much any other aviation support service you can think of.

We operate at over 50 airports in four countries. Inland Technologies core business is the delivery of airport environmental compliance programs.

We are continuously innovating the technologies we use to provide our range of services including, spent aircraft de-icing fluid collection and recycling, wastewater management, and aircraft de-icing fluid manufacturing for reuse.

Our Corporate Mission:

We will endeavour to provide the
highest level of customer satisfaction.

We will strive to be the
leader in our industry by setting new standards and by demanding more of ourselves than our clients do.

We will not rest on our accomplishments but build on them in an effort to be the best we can.

We will do this by focusing on
safety, continuous process improvement, teamwork and innovation,
all while maintaining the highest level of integrity.


This is our commitment, this is our way.


Overview:

The Operations Supervisor will work as part of a team to provide superior service and stakeholder satisfaction through responsibility for the safe and efficient operation of equipment utilized for the purpose of tasks related to de-icing aircraft.

The Operations Supervisor is further responsible for supporting the company goals and objectives and promoting the business interests of the company by conducting him or herself in a professional manner while maintaining excellent customer service and good public relations.

Essential Duties and Responsibilities (Including but not limited to):

• Promoting and adhering to our safety and respectful workplace culture and instilling this culture while ensuring that IDS is in compliance with all Government Labour, Health and Safety laws, regulations and policies;
• Proactively foster a learning safety culture by modeling a safe work ethic and promoting the value of open reporting and shared safety responsibility. Follow all safety policies, standards, and procedures in order to achieve a safe and healthy work environment for all staff, customers, and visitors. Similarly support IDS's environmental commitments by helping to limit our organization's impact on the ecosystem;
• Abide by IDS's procedural handbooks, operational plans, and directives of management to ensure that all work is done according to specifications and/or regulations;
• Assist the Management with all aspects of the daily operations in a manner which preserves the overall health, safety and security of employees and company assets;
• Develop, maintain and ensure that employees follow Standard Operating Procedures (SOPS) and that IDS Deicer's are in compliance with environmental laws, guidelines and reporting;
• Supervise all aspects of the daily aircraft deicing operations as well as provide leadership and coaching to increase overall safety, performance, maintenance, facility requirements and customer service;
• Assist Operations Manager with recruitment, onboarding, employee training and development for the station;
• Provide training to all employees in the proper operations of aircraft deicing and passenger services procedures;
• When required assist with the administration of personnel documents, employee issues, and submit required documents to the Corporate Office for maintenance of employment files;
• Supply assistance in troubleshooting problems and to assist operators technically;
• Work cooperatively with all other staff involved in the completion of assigned duties and ensure full communication with next shift regarding current state of equipment;
• Communicate regularly on airline manual updates to provide information to employees and coordinate with the General Manager and Operations Manager on investigations of any security issues, accident reviews and be a part of the review and recommendation process for safety measures taken to prevent further occurrences;
• Ensure all reporting; record keeping and communications are complete, accurate and timely as per company policies;
• Comply with airline contracts and ensure specifications are met;
• Provide and maintain outstanding customer service while enforcing safety rules in the workplace and proper equipment use by all levels of employees;
• Assist the Operations Manager with station audits, provide information needed for airline reports, and handle all airline and FAA questions/concerns as required;
• Assist the General Manager with preparing budgets, create invoicing and manage payroll;
• Conduct regular Health & Safety meetings during the operating season and conduct monthly workplace inspections;
• Be alert and aware of other apron traffic, and to only begi