Engagement and Assessment Worker - London, United Kingdom - Crisis

Crisis

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness.

We have increased our capacity to work with people one to one and also strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

Title:
Engagement & Assessment Workers x1

Salary:
£39,323 per annum (FTE)

Contract:
Maternity cover 8.5 months

Hours:35hrs FTE

Location:
Crisis Skylight London

About the role

As an Engagement and Assessment Worker, you'll be part of Crisis Skylight London's Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach our Skylight Centre.

Engagement and Assessment Workers are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers and supporters.

You will be providing information about Crisis services, delivering a high-quality triage and assessment service and offering Information, Advice and Guidance (IAG) on local homelessness and other related services.

You will also manage a small caseload.

About you
To be successful in this role you will have:

Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a bounded way.
Experience of working in a Psychologically Informed Environment and in a way that ensures that members with all levels of need can access the service
Customer service experience with a commitment to delivering the highest standard of customer care
Strong interpersonal skills including effective written and verbal communication skills
Knowledge of homelessness, housing and benefits
Ability to manage a caseload
Good working knowledge of Word, Excel and Outlook

Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:

Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
Pension scheme with an employer contribution of 8.5%
25 days' annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
Enhanced maternity, paternity, shared parental, and adoption pay
Flexible working around the core hours 10am4pm
And more (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply

Closing date:
Monday 26th
June 2023 at 23.59

Interviews will be held on Tuesday 11th July

Accessibility

For more information about our work please visit:

To see our work in action please visit:

Registered Charity Numbers:
E&W1082947, SC040094