Housekeeping Supervisor - Ealing, United Kingdom - Travelodge

Travelodge

Verified Company

Ealing, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Housekeeping Supervisor Part Time - Weekends

The job in a nutshell

As a member of our hotel team, your job will be to ensure that rooms are cleaned to company standards so our customers have a fantastic stay.

Ensuring the housekeeping team are organised and know exactly which rooms they need to clean and when is a key part of the role.

You will be inspecting rooms to ensure quality standards and motivating the team to deliver spotlessly clean rooms.

What you will be doing

Organising the housekeepers so they know how many rooms they have to clean
Ensuring rooms are cleaned to brand standards
Checking rooms for cleanliness
Ensuring rooms are cleaned in a timely manner and as per company cleaning process
Providing regular feedback on the performance of room cleaning to the team, praising when standards are excellent and coaching when improvement is required
Advising early if additional resource is required both people and equipment
Making sure the team are aware of all Key performance indicators (KPIs) that relate to their area of work (clean & fresh, etc.)
Reporting the actual hours worked to hotel management and that daily work sheets are handed in at the end of each shift
Ensuring that public area cleaning is completed
Making sure linen/ cleaning trolleys are set up and cleared down
Working with the hotel management team to identify high performers who may want to progress further
Remaining positive and upbeat to increase engagement with the team
Supporting the Hotel/ Assistant Manager or deliver when required the daily huddle meetings
You may be asked to clean rooms when required
Carrying out quarterly tasks such as but not limited to descaling kettles and turning mattresses

What we'll expect from you

To succeed in this role, you will need to demonstrate a genuine passion for leading and coaching people with a keen eye for detail.

You appreciative and able to communicate with a diverse team and be confident in giving constructive feedback to improve performance.

You will be used to working in a targeted environment whilst achieving very high standards.

At Travelodge, we believe that behaviours are just as important as the activities you carry out.

The ones we look for in every team member are:

I care about people
- _
I treat everyone in a way you would like to be treated_
- _ I am easy to work with_
- _ I have a can do attitude_
- _ I care about the impact my work has on others_

I pay attention to detail
- _
I do the little things that make a difference to our customers_
- _ I work to brand standards_
- _ I treat Travelodge time, equipment and stock as if it were my own_

I drive for results
- _
I hit targets in my role and work at the right pace_
- _ I take ownership of problems and try to fix them fast_
- _ I look for ways to avoid future problems_
- _ I look for ways to promote Travelodge_

What you can expect from us

Culture
At Travelodge, we are warm, straightforward and optimistic.

We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do.

Every day is different here and you definitely see life We want you to bring your personality to work and we love our diversity

Reward and recognition
You can expect to enjoy room and food discounts and friends and family rates. We are committed to recognising a job well done and commitment to quality is rewarded.

Career and development

You can expect full training in your role, however experience of supervising a team or working in a cleaning role is essential.

We have transparent career paths at Travelodge and you get to choose how far and how fast you want to go.

Our Aspire Programme recognises everyone is different. If you want to study for a Diploma in Hospitality Aspire - Discoverer is for you. If you want to develop towards managing your own hotel, Aspire Traveller is a structured training and development programme.

You will also be supported to achieve your Diploma in Team Leading during your training if you opt to join Aspire - Traveller.