Head of Quality Standards - Bristol, United Kingdom - RBS International

RBS International
RBS International
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.


This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as Head of Quality Standards & Capability

  • Leading the Quality Standards & Capability team and our specialist antimoney laundering team (AML), you'll be working towards delivering the most successful outcomes for the business and our customers
  • You'll do this by optimising capacity, managing risk and developing an environment of continuous improvement
  • Enjoy great visibility both for you and your work as you develop and manage strong sustainable relationships with key stakeholders
  • You'll work from home some of the time, but you'll also spend a significant amount of time working from our office

What you'll do:


As Head of Quality Standards & Capability, you'll be responsible for the completion of quality control actions across our AML teams, including high risk reviews and event driven reviews, ensuring they have been completed to a high standard and in line with policy requirements.


With a focus on AML related matters, you'll be driving the function's strategy and creating a culture of continuous improvement.

You'll deliver efficiency and productivity through great people leadership, coaching and engagement, and by developing skills and knowledge across your function.

We'll also look to you to manage and maintain effective relationships with internal and external stakeholders, keeping them informed of any changes within processes.


Key aspects of your role will also include:

  • Operating proactively to drive performance across the team, including executing a plan for effective training and accreditation
  • Identifying and driving process improvement opportunities across the team ensuring that we continue to manage risk effectively
  • Optimising the use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors
  • Leading the definition of and overseeing key performance indicators, taking remedial actions to make sure the function maintains strong matrices
  • Providing and submitting MI and incident reports along with action plans to address identified risk areas

The skills you'll need:

This role would be suited to someone with knowledge of AML and related regulations and procedures.

Crucially, you'll also need to have a strong background in people management, with an understanding of people processes and policies to lead a successful function.


We'll also expect:

  • An awareness of financial and supply chain services with previous supply chain management experience in a leadership role
  • A thorough understanding of banking products, processes and systems
  • Knowledge of risk, compliance and legal issues in different jurisdictions
  • An understanding of the industry and our customers
  • Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk
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