Customer Service Advisor - Southampton, United Kingdom - CONNECTED L GROUP

CONNECTED L GROUP

Verified Company

Southampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor.

As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills.

Duties:

Provide exceptional customer service to clients, assisting them with inquiries and resolving any issues or concerns
Analyze customer accounts and financial transactions to provide accurate information and assistance
Collaborate with internal teams to address customer needs and ensure a seamless experience
Identify opportunities for process improvement and make recommendations to enhance customer satisfaction

Requirements:

Previous experience in a customer service role, preferably in the financial services industry
Excellent communication skills, both verbal and written, with the ability to effectively communicate complex information
Strong problemsolving skills and the ability to analyze customer inquiries to provide appropriate solutions
Ability to multitask and prioritize tasks in a fastpaced environment
Strong attention to detail and accuracy in data entry and documentation

Job Types:
Full-time, Permanent

Salary:
From £23,884.18 per year

Benefits: