Customer Service Associate - Wimbledon, United Kingdom - Lloyd Recruitment Services - Epsom

Lloyd Recruitment Services - Epsom

Verified Company

Wimbledon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Associate

Based:
Wimbledon

£25,460 + Excellent Benefits

I am recruiting on behalf of a FTSE 250 financial services organisation who are keen to recruit Customer Service Associates to be responsible for the resolution of telephone based inbound customer enquiries.

The client is a well established, leading financial services organisation.

They are offering a competitive salary and comprehensive benefits package; a modern, professional and friendly working environment; together with the genuine potential of longer term career development.

Benefits include 25 days holiday (pro-rata) and an extra Wellbeing day that can be taken throughout the year Plus, pension, life assurance, private medical insurance (Bupa), subsidised gym membership, interest free season ticket loan (public transport or parking), cycle to work scheme, childcare much more

There is no sales aspect to this position; all calls are purely service based.

Working hours:
The centre opens from 8.30am - 6pm, Mon - Fri, therefore no evening or weekend work is required. They operate 2 x shifts, 8.30am - 5pm, pm.

The client employs a hybrid working pattern and will require c. two days a week to be office based in Wimbledon.

Job Role:

Accountable for balancing and accomplishing day to day workload and priorities in a fast paced environment
Responding to all inbound calls based on set targets (daily, weekly and monthly)
Updating all Broker and Client loan notes at the end of the call and ensuring the appropriate coding is applied
Managing bespoke Broker processes
Participating in testing new system changes as and when required
Owning and driving resolution over the phone of Broker and end Client issues
Maintain compliance with all applicable regulation. This will include ensuring work compliant with the FSA principles and internal procedures for Treating Customer Fairly
Adhering to the Complaints management process
Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles

Applicant Requirements:

Experience:

Previous contact/call centre experience is preferred but not essential; the client will also consider those with a strong customer service background and a steady career history.

This experience can have been gained from any industry although there is a preference if it has been gained from the insurance/financial services industry.

Education:

An excellent standard of both written and spoken English is essential for this position; this will be tested during the interview process.

Applicants must have a minimum of grade C in both Maths and English at GCSE level (or equivalent)

Job Types:
Full-time, Permanent

Salary:
Up to £25,460.00 per year

Schedule: