Administrative Assistant - London, United Kingdom - Central Chambers Law

Description

Administrative Assistant
-
Financial Litigation Department

• Central Chambers Law_

We champion diversity, inclusion, and wellbeing, we also aim to create a workplace where everyone feels valued and a sense of belonging.

Central Chambers Law (CCL) is a distinguished Legal 500 firm and are on the lookout for professionals to join our ambitious and fast-evolving team

Our financial litigation department is currently running a range of claims for Business Energy, Motor Finance, Mis-sold Pensions and Housing Disrepair, with further plans of significant expansion.

The responsibilities of this role consist of (but are not limited to):

• Working collaboratively with the rest of the Financial Litigation team.
• Management of our third party packaged case Referrers, developing, and maintaining strong relationships, collaborating, reporting, training, and providing feedback on the services they are providing.
• Ensuring exceptional customer service during the signup & onboarding of new clients (claimants) to the law firm

- ensuring CCL's terms of service are clearly understood by our clients and that they are happy to proceed.

• Maintaining the CRM system for all cases you are responsible for ensuring processes are followed and information is accurately recorded.
• Meeting billing targets and signup targets amongst other KPIs which will be defined by your Team Leader.
• Suggesting new strategies and ideas to boost the growth of the department.
• General administrative duties such as taking phone calls, answering correspondence, and filing.
• Helping with training of new team members.
• Suggesting new strategies and ideas to boost the departments growth.
• Being available at any stage to support the Practice Manager and Lawyers to deliver any other tasks required and reporting upwards to Management in our office at Central Chambers Law Ltd., 4th Floor Lincoln House, High Holborn, London WC1V 7JH;
• Assist under supervision in drafting correspondence, pleadings and submissions in relation thereto or, where appropriate to the professional conduct of the instruction, in consultation with conducting solicitor/ counsel duly instructed in accordance with the Manual;
• Undertake and document in accordance with the Manual all client interviews and third party meetings necessary to the care and conduct of such instructions;
• Brief suitable authorised counsel in accordance with the Manual, and liaise with them on the timely delivery of opinions in relation thereto, and to further arrange and attend conferences and court in conjunction with conducting solicitors and counsel;
• Under supervision maintain and keep uptodate orderly and complete files in respect of the solicitors matters under their care and conduct in full accordance with case management procedures laid down in the Manual;
• As directed by supervising solicitor respond to client enquiries in a prompt and professional manner, and assist with file reviews and update clients in full accordance with the above procedures;
• Diligently maintain fair and accurate records of the work which you have undertaken under supervision in respect of all matters under your care and conduct on the CMS;
• Regular maintenance of time recording records;
• Assist fee earners to diligently submit timely interim and final bills, costs notifications and schedules of costs in respect of the work on matters under your care and conduct and to complete or assist with the completion of all relevant reports and returns in respect of the matter and, where appropriate, to obtain funds on account of costs;
• Ensure that disbursements are collected from clients on account or in accordance with any retainers entered into with the client;
• Maintain good channels of communication and efficient working relationships with Supervisors, solicitors and accredited representatives and secretarial staff working with you;
• Ensure that all matters are conducted in accordance with financial and accounting requirements laid down by the Practice Manual and by Answering phone calls and transferring calls to other staff members across our sister offices;
• General administrative duties such as handling potential client queries from walk ins or calls, correspondence and filing.
• Professional regulation;
• Ensure files are closed in accordance with practice procedures;
• To comply with all training requirements, and notify the Practice Manager in writing in accordance with the Practice Manual of all and any training which you have undertaken;
• To respond promptly and satisfactorily to any professional enquiries made by Professional Indemnity Insurers, the Legal Ombudsman Service, the Solicitors Regulation Authority, or the Legal Aid Agency;
• Delivering all other tasks set, carrying out various research, assisting with cases defined by your Line Manager, and reporting and progressing cases from receipt to funding in a timely fashion to meet strict deadlines.
• To respond promptly and