Customer Service Team Leader - Huntingdon - Goodfellow

    Goodfellow
    Goodfellow Huntingdon

    2 days ago

    Full time
    Description
    Customer Service Team Leader


    Location:
    Huntingdon - Hybrid


    Salary:
    £28,000 - £35,000 per annum , dependent on experience.


    Vacancy Type:
    Full Time


    The Company:


    A supplier of high-quality metals and materials, Goodfellow specialises in the research and development sectors with a strong focus on science and industry.

    Our technical teams have worked on materials that have contributed to scientific breakthroughs in nuclear fusion, the fight against COVID-19, and have been used in probes that have travelled through space as far as Saturn.


    Established in London in 1946, Goodfellow now supplies materials globally and holds offices in the UK, France, Germany, USA and China.

    Today, backed by the prestigious Private Equity firm Battery Ventures, Goodfellow is on an exciting trajectory with a strong mergers and acquisitions strategy and ambitious goals to achieve our growth targets.

    Goodfellow has successfully completed the acquisition of Potomac Photonics, headquartered in Baltimore, USA.

    Potomac is a distinguished microfabrication company renowned for its expertise in quickly and cost effectively developing miniature products and bringing them to market.

    With capabilities spanning micromachining of polymers, metals, ceramics, and glass, Potomac achieves specifications that surpass traditional manufacturing processes.


    The Job:


    The Customer Service Team Leader plays a critical role in delivering an exceptional customer experience and ensuring operational discipline across all customer service activity.


    The role combines:
    Leadership & coaching
    Escalation ownership & customer outcome management
    Process, SLA, and quality control
    Plus a proportion (~20–30%) of hands‑on operational work to stay close to day‑to‑day realities.

    The Team Leader will help build a high‑performing, empowered team that delivers responsiveness, accuracy, First Contact Resolution, and supports on-time-to-Promise (OTTP) outcomes.

    Key Responsibilities

    Delivering team performance through people.
    Build a capable, motivated team using coaching, development plans, and regular 1:1s.
    Manage the conduct and behaviour of the department in line with company expectations.
    Own the operational cadence of team meetings & reviews.
    Support succession planning, including onboarding and coaching of new hires.
    Model excellent service standard by maintaining a share of daily workload.
    Own customer outcomes & support escalations
    Act as point of escalation for customer issues, complaints, and internal process barriers.
    Ensure SLA performance through proactive prioritization and risk management.
    Co-ordinate with stakeholders across the business to resolve issues early and clearly.
    Drive Process discipline, measurement, and continuous improvement
    Create, and maintain adherence to SOPs for high frequency and/or high value departmental processes.
    Lead a structured approach to continuous improvement within the department.
    Champion adoption of internal tools to support automation and streamlining of processes.
    Work with the team to identify recurring issues and work cross functionally to develop systemic fixes
    Key Requirements

    Essential

    Experience in a customer service environment
    Strong written and verbal communication skills
    Demonstrated ability to coach, influence, and support others
    Competent with core IT systems (D365, MS Office, Salesforce desirable)
    Strong problem solving capability & judgement in complex environments Able to manage workloads, SLAs, and internal/external priorities
     Desirable

    Previous leadership, mentor, or senior agent experience
    Exposure to SLA-based operations
    Understanding of order to cash cycle and order fulfilment 
    Familiarity with AI-assisted workflows or process automation.
    Benefits

    Company Healthcare
    Company pension (5% company contribution)
    Company Sick Pay
    Critical Illness cover and Life Assurance cover
    22 days Annual Leave, rising to 25.
    Plus a range of employee benefits provided through our insurances provider. Details will be provided. In addition, there is free car parking, free tea and coffee and social events during the year.
    To Apply

    If you feel you are a suitable candidate and would like to work for Goodfellow, please do not hesitate to apply

  • Team Leader

    1 month ago

    Only for registered members Brampton, England

    We are currently seeking an experienced Residential Team Leader to join our services based in Carlisle. · North Lakes Children's Services is a well-established local provider of therapeutic residential care and education for boys aged 6-18.To provide support/advice for staff as r ...

  • Warehouse Team Leader

    1 month ago

    Only for registered members Huntingdon

    The Warehouse Team Leader oversees day-to-day warehouse operations ensuring efficient goods-in processes material flow storage and dispatch.The role involves leading a team of operatives promoting a safe and high-quality working environment and supporting continual improvement ac ...

  • Warehouse Team Leader

    1 month ago

    Only for registered members Huntingdon, England

    The Warehouse Team Leader oversees day-to-day warehouse operations ensuring efficient goods-in processes material flow storage and dispatch. · ...

  • Warehouse Team Leader

    3 weeks ago

    Only for registered members Huntingdon £40,000 - £45,000 (GBP)

    Oversee the efficient operation of the warehouse, manage inventory, logistics and staff to ensure timely receipt, storage and dispatch of goods. · ...

  • Cleaning Team Leader

    1 month ago

    Only for registered members Huntingdon

    At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs. · Provide supervision of the cleaning team. · Sup ...

  • Cleaning Team Leader

    4 days ago

    Only for registered members Huntingdon

    · Join us in building a better world at work. We are seeking an experienced Cleaning Team Leader to join our team based in Huntingdon. The successful candidate will be responsible for leading and managing the cleaning team, ensuring high standards of cleanliness and customer sat ...

  • Customer Team Leader

    2 weeks ago

    Only for registered members Huntingdonshire Part time

    + We're looking for Customer Team Leaders to join our team at Co-op.We'll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of ...

  • Customer Team Leader

    4 weeks ago

    Only for registered members Huntingdonshire Part time

    We're looking for Customer Team Leaders to join our team at Co-op.As a Customer Team Leader you'll give friendly welcoming easy helpful thoughtful service every day often taking ownership for managing the store handling challenging situations. · ...

  • Team Leader

    1 week ago

    Only for registered members St Ives, England

    We're seeking a dedicated Crested Operations Team Leader to join us on a permanent, full-time basis. · Managing a team of embroidery, heat print and Q-Mark machine operatives on a day-to-day basis ensuring that holiday and absence is recorded and reported in the correct way... · ...

  • Team Leader

    20 hours ago

    Only for registered members Conington

    We have a fantastic opportunity for a Team Leader to join our team based in Cambridge. · The role of the Team Leader is to support the Ambulance Care Assistants in the successful completion of their role and assist with contract performance.Patient care will be at the forefront ...

  • Warehouse Team Leader

    1 month ago

    Only for registered members Alconbury PE WY

    As Warehouse Team Leader you will be responsible for allocating daily duties and ensuring all warehouse operations are supervised and completed on time. · ...

  • Accommodation team leader

    4 days ago

    Only for registered members St Ives, England

    We want our team of cleaners to be well-managed and motivated, so that our guest accommodation so clean that when guests open the door to it, we can hear them say 'Wow'. · We need you to be the person who delivers delight by managing and motivating a team of cleaners. · This will ...

  • Customer Team Leader

    3 days ago

    Only for registered members Huntingdonshire Part time

    + Lead a small team in a fast-paced Co-op store + Deliver essential services to the community + Keep shelves stocked and support sales + Champion Co-op through community engagement and membership growth ...

  • Print & Certification Team Leader

    1 week ago

    Only for registered members Office

    We are seeking a Team Leader to oversee the day-to-day quality assurance and logistics processes in our regulated awarding environment. · ...

  • Team Leader

    5 days ago

    Only for registered members Bar Hill

    We're on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store.In this role, you'll be right at the heart of it, · supporting your Store Manager, · keeping the team motivated, · and making sure every customer leaves with exact ...

  • Crested Operations Team Leader

    3 weeks ago

    Only for registered members Huntingdonshire Full time

    +We are seeking a dedicated Crested Operations Team Leader to join us on a permanent, full-time basis. You will oversee our shop floor operations and manage a team of embroidery, heat print and Q-Mark machine operatives. · ...

  • Crested Operations Team Leader

    3 weeks ago

    Only for registered members Saint Ives

    We're seeking a dedicated Crested Operations Team Leader to join us on a permanent, full-time basis at Acushnet Europe. · ...

  • Hot Tub Team Leader

    8 hours ago

    Only for registered members St Ives, England

    We are looking for someone who is a strong leader and can champion our brand and our unique workplace culture. You will be a role model to your team; someone they can look up to and have the ability to inspire them. · Know your way around a Hot Tub · Awareness of what clean and i ...

  • F&B Team Leader

    1 day ago

    Only for registered members St Ives, England

    We need someone who understands that food and drink are central to a happy holiday. Someone who can look after our guests' every whim when they eat, drink and relax in our bars and restaurants. · Leading by example, · serving customers,clearing tables,solving problems and leading ...

  • Kitchen Team Leader

    2 weeks ago

    Only for registered members St Neots

    Lead by example making sure the team have everything they need so service runs like clockwork You'll support your team by encouraging and helping them to work well together, ensuring every dish served is of the highest standards. · ...

  • Restaurant Team Leader

    5 days ago

    Only for registered members St Neots

    We're currently recruiting in our Cookhouse & Pub The Highwayman. Working 30 hours per week, paying up to £14.01 per hour. · ...

Jobs
>
Customer service team leader
>
Jobs for Customer service team leader in Huntingdon