Store Support Advisor - Doncaster, United Kingdom - B&Q

B&Q
B&Q
Verified Company
Doncaster, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

About the role

Store Support Advisor - Installations

Permanent

Up to £23,793.00 per annum + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working

Doncaster, Installations Support Office
We believe anyone can improve their home to make life better.

Based in our Doncaster Installation support office we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love.

Join us as a
Store Support Advisor - Installations and you'll be a big part of this.


Key responsibilities


Supporting our store colleagues and installers with the help and advice needed to deliver a seamless and professional installation service for our customers.


Installer Relationships

  • Support regional store colleagues with onboarding quality installers including contributing to installer inductions.
  • Provide installers with support regarding invoicing, payment and onboarding queries
  • Proactively monitor installer compliance and support installers with required documentation
  • Support and engage installers to always give a good service.

Store and Colleague Relationships

  • Actively support store colleagues with process queries throughout the installations customer journey
  • Provide guidance and support to store colleagues with installations systems and technical queries
  • Assist the installations field partner with training and administrative tasks within the region
  • Support store colleagues with contract changes and split payments to installers
  • Proactively share best practice, process changes and functional updates with regional colleagues
  • Assist showrooms coordinator in reviewing overdue tasks to understand route cause and support completion
  • Understand colleague and installer feedback and share it with the team to improve our service

Warranty and Customer Service Support

  • Support the completion of any Homefit legacy warranty claims within the region
  • Assist store colleagues with triaging new installations warranty claims and customer issues
  • Liaise with external partners to facilitate the successful resolution of warranty claims and customer issues
  • Update service records on CRM for relevant customers.
  • Take personal responsibility for operating in a safe and legally compliant way.
  • Adhere to all policies & procedures relevant to your role.
  • You may be required to undertake other duties from time to time as we may reasonably require.

Required skills & experience

Required Skills & Experience:


  • Communication skills
  • Team working
  • Ability to identify and solve problems.
  • Working with customers both internal and external
  • Organised and efficient
  • Ability to collate and interpret data
  • Good level of skill in Microsoft Office / Teams/ SharePoint

What's in it for me?
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more


As part of a great team, you'll be supported to grow and encouraged to explore new career directions within the business and the wider group.

And, because you'll be inspiring great things for our customers and the whole business, you'll do work worth caring about.


We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

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