Receptionist/clerical Assistant - Sale, United Kingdom - Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust

Verified Company

Sale, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a highly motivated and well-organised receptionist to join the Community Mental Health Teams. The applicant will provide reception support to the multi-disciplinary team working with a client group with mental health issues. The applicant will be front line receptionist for client/carer telephone contact and therefore, good communication skills are essential.

Dealing efficiently, precisely and courteously with incoming telephone calls.

Being the first line of telephone contact to all service users, carers and relatives as well as other professionals such as GP.s, social workers.

Displaying a warm, friendly and helpful attitude at all times. Checking patient demographic details and completing and update same on the EPR system.

Manage all telephone calls for the area of responsibilities and direct calls appropriately in a professional manner. Responsible for transferring calls to relevant staff, taking and processing messages in a timely and efficient manner.

Assisting admin colleagues with general admin tasks such as scanning, photocopying as well as dealing with incoming and outgoing post for the various teams.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work.

From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Duties will include answering and dealing with confidential telephone enquiries and inputting to the patient information system. You will be expected to produce work within tight schedules and to a consistently high standard. You should be able to work on your own initiative as well being part of the team.

You should have exceptional organisational skills, IT skills are desirable and you must be able to prioritise workload and respond to any enquiries in a professional manner.

Dealing with all incoming and outgoing post, processing, distributing and responding within time limits.

Ensuring that sufficient stocks of stationery are available to the meet the needs of the team without resorting to stockpiling.

Scan on all appropriate documentation to update patient records.

Updating patient record system for maintaining data quality standards.

To undertake any other reasonable duty when requested to do so by an appropriate trust manager and to comply with all trust policies, procedures, protocols and guidelines.

See attached detailed job description and person specification:
Staff benefits

Pay Enhancements - 43% additional for Evenings (8pm onwards) and Saturdays and 85% additional for Sundays and Bank holidays.

27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts