Customer Account Manager - Coalville - Kaizen Global Group Ltd

    Kaizen Global Group Ltd
    Kaizen Global Group Ltd Coalville

    23 hours ago

    £38,000 - £75,000 (GBP) per year *
    Description

    Overview Internal Account ManagerLocation:
    Leicester - CoalvilleSalary Circa £34,000 doeAre you a proactive and customer-focused professional with experience in Packaging? We are looking for an Internal Customer Account Manager to manage day-to-day operations for new and existing clients, ensuring exceptional service, strong relationships, and ongoing business growth

    Responsibilities Note:
    The original content uses headings like "The Role" and several sub-sections. The refined version follows a structured format while preserving the original responsibilities.

    The Role — As the Customer Account Manager, you will oversee customer orders from enquiry to completion, acting as the key liaison between clients, production, suppliers, and internal teams.

    Your goal is to deliver excellence in service while maximising margin and identifying opportunities for growth.
    Key Responsibilities Business ExcellenceEstimate customer enquiries via MIS systemCreate product specifications and raise production ticketsLiaise with suppliers and manage purchase orders for repro workCoordinate with Planning to oversee orders through production to completionCommunicate proactively with clients to manage expectations and deliver resultsBuild and maintain strong working relationships to drive margin and repeat businessSupport stock management for client products where requiredWork with the sales team on new business and growth of existing accountsPeople & CultureManage internal and external customer relationships, providing service solutions that deliver ongoing valueUnderstand customers\' market landscape to identify growth opportunitiesServe as the primary liaison for national accounts to ensure unrivalled customer serviceCritical Skills & Capabilities Strong communication skills across verbal, written, and non-verbal channelsCustomer-oriented mindset with a proactive approach to resolving issuesEffective negotiation and collaboration skillsGrowth and results-oriented with a focus on exceeding expectationsHighly organised, detail-oriented, and able to prioritise tasks effectivelyStrong problem-solving and time management capabilitiesTechnical Skills Proficient in

    Microsoft Office:
    Excel, Outlook, Word, PowerPointExperience with MIS systemsKnowledge of packaging and packaging production methods and technical processes is useful and looked upon favourablyExperience &

    Education Required:
    Previous experience in a customer service or account management role within the packaging industryWork Environment Flexible working space within the facilityFast-paced, collaborative environment where teamwork and initiative are valuedIf you are a customer-focused professional with technical acumen and a passion for delivering outstanding service in a fast-moving industry, we want to hear from you

    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
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