Sales Performance Analytics - London, United Kingdom - Amex

Amex

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We're committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

We are recruiting for a Business Analyst position with American Express ICS CoE organization.

This is a high visibility role to deliver operational support, performance analytics and business insights for the International Card Services division of American Express.

The role sits within the ASI (Analytics Strategy & Insights) team, the wider Performance & Insights team is specifically responsible for a wide range of functions including performance reporting, incentive payments and providing analytics and insights to drive the performance of the ICS organisation (~200 sales managers).

In order to fulfil duties, the Business Analyst will work closely with Salespeople in the Field, local market Business Planners and technology support groups, as well as Finance and market General Managers.

At times the volume of work can be very high and the deadlines very tight, so the analyst should be capable of staying calm and positive, and producing accurate work while under pressure.

How will you make an impact in this role?

Responsibilities include (but are not limited to):

Manage the relationship with the field managers
Ownership of managing queries reported by Sales managers related to targets and tracking of their performance, scorecards and incentive payments. The analyst takes the lead in issue resolution, sourcing input as required from other P&I teammembers, technology support groups and the Field.

Project Management

Creation / Enhancement of methodologies, models and templates to help senior leaders set annual targets for the Field and to make recommendations on individual scorecard goal ratings (both at midyear and yearend).
Consolidate disparate data sets across multiple markets, to form useful information
Bring insight through interpreting business performance trends through the provision of meaningful data and analytics.
Working with analytical partners across the globe to leverage best practices in reporting and metric design to drive business effectiveness

Minimum Qualifications

Proactive approach, willingness and ability to innovate to deliver new insights, new tools and process efficiencies
Ability to build a strong internal network and deliver at the highest level
Strong communication skills, with the ability to create clear and compelling presentations to senior leadership
Commercial awareness, with a good understanding of business needs, levers, concerns, and trends
Excellent time management skills, above all having demonstrated focus and success at meeting deadlines, and ability to work under pressure
Strong financial and analytical skills, with the ability to manage, manipulate and analyse complex data
Advanced MS Excel essential, SQL beneficial
Good eye for detail, complex problemsolving skills, with regards to identifying and diagnosing data issues when they arise
A capable team player but able to work independently and on own initiative
Degree level education or equivalent

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include: