Customer Service Manager - Solihull, United Kingdom - THE RECRUITMENT DUO

THE RECRUITMENT DUO

Verified Company

Solihull, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer Service Manager

Location:
Solihull and home working

Hours:
Full time Monday to Friday

Salary:
£40-45,000 plus annual company discretionary bonus up to 10% salary

Benefits: 26 days holiday plus bank holidays, hybrid working, Vitality private medical, life assurance, income protection, pension, employee assistance programme and parking
We're currently working with a fantastic, forward thinking service business to recruit a number of Customer Services roles.

With responsibility for the day-to-day management and motivation of a small team, alongside your own account management for multipleclients, your role will be diverse and varied.

As part of a company with a talented and ambitious senior management team achieving exponential growth, this role provides an exciting opportunity for you to join them at pivotal time in their journey and makea real difference.

Key responsibilities:

Ongoing team development and objective setting
Build, develop and nuture positive client relations
Key liaison point for internal colleagues within business development and account management teams and external client contacts.
Effectively administer the onboarding of new clients and take ownership for a positive customer experience
Regularly report, update and present to the Senior Management Team on progress, opportunities and threats
Manage all internal and external communications effectively and inline with company ethos, values etc
Make effective use of CRM systems

Skills and experience required:

Proven track record in a similar Customer Service or Account Manager role to include leadership of teams
Passion for motivating and leading others to include goal setting, KPI monitoring etc
Experience in dealing with inbound customer queries ideally in a contact centre environment
Experienced in making the best use of CRM and IT systems
Good communication skills, internally and externally with the ability to flex approach accordingly
People focussed

Benefits: