Customer Delivery Team Leader - Ayr, United Kingdom - Animal and Plant Health Agency

Animal and Plant Health Agency
Animal and Plant Health Agency
Verified Company
Ayr, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Details:


Reference number:


Salary:

- £25,915 - £27,116
  • A Civil Service Pension with an average employer contribution of 27%
    Job grade:
  • Executive Officer
    Contract type:
  • Permanent
    Type of role:
  • Operational Delivery
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Ayr, Galashiels, Inverness, Inverurie, PerthAbout the job

Job summary:


The Animal Plant Health Agency (APHA) is a government agency that sits within the Department for Environment, Food and Rural Affairs.

We have an exciting opportunity for a Team Leader to join our Customer Delivery Team in Scotland.


As Customer Delivery Team Leader, you will provide the lead on a specific area of work within APHA Scotland Field Services.


This will involve:

  • Leading and managing a Customer Delivery Team to successfully deliver key targets, meeting the needs of policy and enduser customers.
  • Managing the performance, conduct and attendance of the team, reviewing performance on a regular basis and, where necessary, establishing performance improvement plans.
  • Responsible for embedding new admin processes and procedures, remaining flexible to adapt to different tasks as the situation demands.
  • Provide input into regular management meetings, and into wider APHA programmes when required.

Job description:

As Customer Delivery Team Leader, Your role will involve a wide range of tasks and responsibilities including, but not be limited to the following:


Performance Management:


  • Taking responsibility for the team and its output.
  • Achieving through the team, ensuring capability for all via coaching and training.
  • Tackling poor performance and rewarding and recognising good performance.

Target delivery:


  • Ensuring work is delivered on time and at the required level.
  • Raising issues as and when appropriate.
  • When targets are in jeopardy, escalating to senior management.

Leading change:


  • Ensuring that those within the team are kept informed of relevant process changes and the reasons for them.
  • Ensuring that the team are upskilled and can implement new ways of working and do so effectively.
  • Providing support to the senior management team and showing commitment to APHA.

Administrative support:


  • Supervising the delivery of various administrative duties to the immediate team and wider team when required.
  • Ensuring accurate records are kept and updated accordingly.
  • Ensuring actions are carried out in accordance with the procedures and within the necessary timescales.
  • Providing support and guidance to others (internally and externally) on procedures and practices.

Responding to emergencies:


  • Being flexible to adapt to changing situations across Scotland and responding with energy and commitment to take on additional tasks that may be outside the normal day to day duties.
  • Motivating those in your team to respond to changing demands, providing support and guidance.

Support and Training

Working Arrangements

Additional information:

Out of hours work may be required in the event of an incident.


Person specification:


Key Skills and Experience:


  • Experience of leading and managing a team.
  • Good planning and organisational skills.
  • Ability to meet targets.
  • Good communication skills.
  • Positively responds to change.
  • Effective team working.
  • Good IT skills familiar with the use of Microsoft packages Outlook, Word, Excel and MS Teams.

Behaviours:

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Managing a Quality Service
  • Working Together
  • Delivering at Pace
  • Leadership

Benefits:


  • Alongside your salary of £25,915, Animal and Plant Health Agency contributes £6,997 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Automatic enrolment into the Civil Service Pension Scheme, with an average employer contribution of 27%.
  • A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
  • An extensive range of learning & professional development opportunities tailored to your role
  • Access to a range of retail, travel and lifestyle employee discounts.
  • A hybrid office/home based working model where staff will spend a norm of 4060% of their time in the office (minimum of 40%).
Things you need to know


Selection process details:


  • This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
    Application Process

Sift
Sift and interview dates to be confirmed


Interview

Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.


Merit Lists

Salary

Location

Reasonable Adjustment
If a person with disa
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