Service Desk Engineer - Leeds - YourCode

    YourCode
    YourCode Leeds

    2 days ago

    Description

    Service Desk Engineer


    Location: Leeds / Halifax branches
    Salary: £25,000 - £30,000 + Benefits
    Job Type: Full‑Time Hybrid working – 2 days in office after induction

    Are you a tech‑savvy problem solver with a passion for IT support? Our client, a Managed Service Provider is looking for a Service Desk Engineer to join their growing team If you have experience with Microsoft products and packages amongst others and thrive in a fast‑paced support environment, we want to hear from you.

    What You'll Be Doing:

    • Providing 1st, 2nd & 3rd line IT support to internal users and external clients.
    • Troubleshooting and resolving hardware, software, and network issues.
    • Managing Microsoft 365, Active Directory, and Windows environments.
    • Logging, prioritising, and escalating tickets as needed.
    • Ensuring excellent customer service and technical support.

    What We're Looking For:

    • Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory).
    • Strong troubleshooting and problem‑solving skills.
    • Excellent communication and customer service abilities.
    • Experience in an IT support/helpdesk/service desk environment.
    • Knowledge of networking, remote desktop support, and IT security is a plus

    Why Join our client?

    • Career growth opportunities & training support.
    • Work in a collaborative and friendly team environment.
    • Hybrid working options available.

    #J-18808-Ljbffr

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