Training Administrator - London, United Kingdom - Group Lotus

Group Lotus

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
London, LND, GB- Department: 4T0051- Date: 24-May-2023- Description:

Training Administrator

London - Hybrid

About Lotus
Lotus is transforming from a UK based sports car company to a truly global performance car brand.

It is an innovative and exciting place to work where everyone enjoys striving to deliver the best results for our customers, brand and the world.

Lotus are creating a new brand experience that puts the customer first.

They already have everything at their fingertips; therefore, our customer experience needs to be at the heart of everything they do.

Lotus are hiring for Lotus Experts who share the vision of being a true "Expert" of the brand while providing unparalleled customer experience.

About this role
The purpose of the role is to support the delivery of the Lotus Retail Academy training programmes. This is achieved through the administration, reporting and support to the training team.

Role Objectives

Administrative support to the Global Head of Training and the Programme Managers
Support the wider team with individual projects as required
Support the management of the translation process
Preparation of materials to support the delivery of the strategic objectives
Keep our training calendar and learning experience platform accurately updated with latest schedules, training allocation, and other important information
Raising financial spend requests
Receipting goods and services
Management of financial trackers and support with the budgeting process
Supporting travel arrangements
Agendas/Minuting
Management of the training inbox
Management of the central document repository
Management of monthly invoicing
Preparing PowerPoint presentations
Coordination of training processes
Supporting with training coordination and logistics (lunches and cars etc.).
Booking rooms and filming studios/space, presenters etc.
Issuing directions, choice of local hotels etc for when sending out joining instructions to attendees
Respond to scheduling queries and requests from internal stakeholders
Communicate changes to schedule and logistics to regional retail network
Monitor and communicate possible issues resulting from a mismatch in available resources and training volumes.
Ensure every opportunity is realised to deliver full coverage of the training plan via regular reporting and regional attendance management
To report on all actions highlighting real time status in alignment with planned v actual
Maintain updated training records and reporting
Administration of the regional training centre where applicable
Where in market experiential training takes place, work with regional teams, regional network and 3rd party agencies to ensure the coordination and administration is managed effectively

Key Stakeholders

You will work with several internal customers and SME's spanning a broad range of departments (including but not limited to technical, product, engineering, aftersales) as well as our external global retail network.

Personal Profile

Experience of working with a learning management system
Excellent communicator, speaking and writing
Proficient in excel
Keen attention to detail and data accuracy
Excellent organisation skills
Proficient in PowerPoint
You are relentless in driving customer satisfaction
You are an inquisitive, critical thinker who is always looking for how things can work better.
You are an amazing communicator
You are a collaborator and willing partner with other departments to break down silo's
You are a selfstarter. You like to understand the expected outcome, get the context, and then work to get it done
You are a natural project manager
You keep all the moving pieces organized and progressing at the appropriate pace

Benefits