Customer Service Advisor - Norwich, United Kingdom - NRS Healthcare

NRS Healthcare

Verified Company

Norwich, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer Service Advisor

Location:
Norwich

Salary:
£18,525 pa

Hours:
Full Time 37.5 hrs per week, between Monday - Saturday 08:00am - 18:00pm

Job purpose:

NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector.

Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most.

This is no ordinary Customer Service Advisor role.

We are looking for people to join us who care about others and want to make a difference in their community.

Are you that person?

You will be a critical part of a close-knit team who deal directly, by phone, with Occupational Therapists and our Clients to arrange and book equipment to be delivered, fitted, and collected, in predominantly domestic settings across Norfolk.

This equipment is supplied to vulnerable people, to allow them to remain independent in their homes, allowing the NHS and Social Services to deliver frontline care where it is needed.

This equipment and the service you will provide is a lifeline to many vulnerable people, and you will ensure that the orders are booked correctly and accurate information recorded for our drivers to carry out their service as efficiently as possible.

Although the job may be challenging at times, what you will gain in abundance is satisfaction and pride in the knowledge that you are genuinely making a difference to vulnerable people in your community.

You'll benefit from in depth training for this role and the chance to work in a small, close knit team of CSAs.

You will also need to be able to communicate effectively whilst displaying kindness and empathy as many of the clients you will speak to are classed as vulnerable.

You may also at times be dealing with clients, who are receiving end-of-life care, so you will also need to be resilient when faced with difficult circumstances.

Role & Responsibilities:

To answer and deal professionally with incoming phone calls from occupational therapists and clients
To make outgoing phone calls to clients to arrange delivery or collection of equipment, and record all information accurately on the booking system
To ensure all trained policies and procedures are followed correctly and accurately
To process and file all driver paperwork when returned to the depot
Please note this is not an exhaustive list of duties and responsibilities

What we look for in a Customer Service Advisor:

A positive can-do attitude
Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable
Good communication skill, resilience, flexibility, and an empathetic nature

In return we offer you the following:

A chance to work as part of a great team doing a rewarding job
Competitive salary and benefits
Career progression opportunities & training
Pension scheme
Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays)
Participation in our employee recognition scheme and recommend a friend scheme
Entitlement to Employee Assistance Programme and Bike to Work scheme
Access to exclusive employee discounts and savings in gym & wellness discounts
Employee biannual retention bonus scheme of 1.25% of basic annual salary
Company Sick pay after completion of probation period
To be noted: _
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers._
This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder._
Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK._