Customer Service Advisor - Greenwich, United Kingdom - Atom Recruitment Ltd.

Atom Recruitment Ltd.
Atom Recruitment Ltd.
Verified Company
Greenwich, United Kingdom

3 days ago

Tom O´Connor

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Tom O´Connor

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Description
Our Client is a multi-sector speciality distributor of raw materials and chemicals to the UK Manufacturing Industry. They are now seeking a
Customer Service Advisor.This position will be based in Greenwich, London. It is a full-time permanent role.


Job Purpose

  • This is a key support role, with a strong administrative bias, responsible for providing a market leading customer experience to the site customer base and efficient and effective support and assistance to the sales office of the site, including handlingand processing of customer orders in line with company policies and procedures
  • Assisting with a mix of sales related and administrative duties

Key Responsibilities

  • Being a primary contact for specific site allocated customers
  • Maintain accurate customer and account information including up to date pricing and up to date information input into templates
  • Receipt and processing of direct delivery orders and customer Purchase orders onto computer system
  • Check and validate customer confirmation purchase orders
  • Complete confirmations using Transend & Delivery Notes
  • Communication with customer regarding concessions and any other required information
  • Regularly update information on system including maintenance of records on customer pricing
  • Generate and process Return Inwards Notes
  • Provide the necessary commercial support to enable an efficient response to all customer enquires
  • Ability to create and print sales/product/customer related reports and CRM reports (including analysis)
  • Liaise with other sales staff to maximise sales opportunities
  • Capture and professionally process customer feedback using own initiative as appropriate

Qualifications and Experience

  • Used to working in a fastpaced environment
  • Ideally able to demonstrate relevant experience of working in a similar customer facing role
  • A confident and professional telephone manner, backed by a strong customer focus and great problem solving skills
  • Excellent attention to detail, data entry experience and a good allround level of IT/PC literacy
  • Energetic and driven to deliver good customer service whilst identifying areas of improvements
  • A diligent and highly organised approach, coupled with plenty of initiative
  • Good relationship building skills, plus the ability to work as part of a team and independently
In return, our client is offering a competitive basic salary plus bonus & benefits
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