Dispute Support Executive - Warrington, United Kingdom - Ombudsman Services

Ombudsman Services

Verified Company

Warrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Please note this role is a 6 month fixed term contract

Who are Ombudsman Services?

Ombudsman Services provides impartial dispute resolution to consumers and small businesses who haven't been able to resolve their complaints directly with energy suppliers, communication providers or parking operators.

Our teams help to resolve over 150,000 complaints and appeals each year all at no cost to consumers and this number continues to grow as we work with new suppliers and providers.

As well as providing dispute resolution, we are also committed to helping businesses to improve their service and customer experience by sharing insights and working together to address industry-wide issues.

We are also incredibly proud to be ranked inside the top 40 of the Great Place to work accreditation, ensuring that our working practices and environment encourage a diverse and inclusive working culture where employees are encouraged to be themselves.

What will I be doing as a Dispute Support Executive?

The Dispute Support Executive team are our first point of contact with consumers who call us after not being able to resolve complaints directly with their Communications provider or Energy supplier.

They're a customer-centric team who provide helpful information, direction and high-quality service to internal and external customers.

Members of this team are calm, approachable and empathetic people who are excellent listeners.

They're able to relate to a consumer and understand their issue in an impartial way, helping them to understand where we can help and advising them as to their next steps.

Our Dispute Support Executive team work in a fast paced, target driven environment, supported by communities with dedicated Coaches and Leaders.

They use their analytical and communication skills to direct cases to the right team through appropriate channels.

Who we're looking for:

If you have experience of working in customer relations in similar industries, you'd probably be really comfortable in this role
Great listeners, who enjoy communicating on the phone
Experienced relationship builders who's great at engaging with people, making them feel heard and valued
You're able to ask questions to understand when someone may be vulnerable or where additional support might be needed
Whilst you're naturally empathetic and good at understanding people's issues, you can remain impartial
You can manage expectations and share disappointing news in a way that's helpful and brings understanding
You will be a flexible, clear and analytical thinker, who's able to assess a situation and make decisions confidently and quickly
You take pride in the quality of your work and care about the details
Our values come naturally to you
You're a calm, resilient, collaborative, supportive, positive, and effective contributing team member
Your communications skills (written and verbal) are excellent
You enjoy a fastpaced, target driven environment

What can we offer you?

The salary range for this role is
£21,255 - £22,500
per annum which is dependent on your skills, knowledge, and experience

No weekend working. Our teams work a variety of shifts with Monday to Friday working between the hours of 8am and 6pm

Hybrid Working. Our teams come into the office for 2 days per week to spend time with their communities with the other 3 days working from home

26 Days holiday plus Bank Holidays

Enhanced contributory pension

Health and Life Assurance options alongside an individual benefits package to suit your lifestyle

On site facilities including
subsidised restaurant, free gym, and free parking

Exceptional modern offices with bespoke facilities to encourage creativity and wellbeing

Learning opportunities and tools to support your professional and personal development

A career path with Ombudsman Services which can provide opportunities across the business

Recruitment Process
The closing date for this role is
Friday 28th July 2023, however, please be aware that this role could close early if we receive an overwhelming response to the advert

Interviews for this role are due to take place from
Monday 24th July with a starting date of early August 2023.

Diversity & Inclusion
We celebrate the diversity of our working community, enjoying the richness of shared experiences and freedom to be ourselves. We're committed to fairness and equity for all ages, abilities, gender identities, races, beliefs, sexual orientations and statuses.

Please follow us to find out more

Job Types:
Full-time, Fixed term contract

Contract length: 6 months

Salary:
£21,255.00-£22,500.00 per year

Benefits: