Senior Managed Service Consultant - Newcastle upon Tyne, United Kingdom - Synergi

Synergi
Synergi
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Ref: 20

Date Posted:

Tuesday 27 Jun 2023
This is a fantastic opportunity to join a leading cloud solutions and managed services business based in the North East.

Synergi is an Award-winning technology provider working in the region and UK-wide with companies such as The AA, Highways England and Northumbrian Water.

Synergi has seen substantial growth since its inception in 2013 and this appointment will add to our experienced managed services team to support our continued success.



Role, Duties & Expectations

  • A varied role that combines the delivery of project migrations with proactive and reactive field support
  • Planning and delivery of onsite installation services including Cloud and Hybrid migration projects


  • Onsite proactive delivery

  • Performance of regular scheduled service and maintenance compliance checks for Managed Service Clients
  • Reactive support show Analytical approach to problem solving, responding to onsite incidents and returning servic_es_ to an operational state
  • Lead critical incident resolution including full system outages
  • Provide high quality desktop, server and cloud platform support
  • Demonstrate the ability to troubleshoot complex environments
  • Provide clear advice and guidance to clients for improving their environments
  • Be seen as a trusted advisor on service issues and be able to communicate to every level within an organisation
  • Ensure workload is managed to deliver the service within clearly defined SLAs
  • Ensure accuracy and completion of data entry based on incidents and problems
- _Some 24/7 on call cover maybe required_


Skills, Qualifications & Experience

  • Possess a wellrounded skillset including implementation skills, remote support, onsite maintenance
  • Must have a proven track record of providing project implementations for at least 3 years prior
  • Strong written and excellent verbal communication skills
  • Support Windows server operating systems and Exchange on premises environments
  • Complete understanding of Active Directory, Group Policies, DNS and DHCP
  • Strong knowledge of Anti-Virus, Anti-Ransomware and security best practices
  • In depth understanding of the Office 365 platform and security services
  • Good level of knowledge of Azure VMs, Firewall, Backup and Configuration
  • Ability to troubleshoot Virtualised onpremise environments including Hyper-V and VMware
  • Knowledge of and ability to monitor and troubleshoot Cloud and on premises backup technologies
  • Good understanding of networking technologies with the ability to troubleshoot from desktop through to LAN, WAN and hosted services
  • Understanding of the ITIL framework and basic principals
  • Good understanding of commercial aspects of service agreements

Beneficial but not essential

  • Basic SQL Skills including backup, maintenance schedules and high level troubleshooting
  • Proven track record in similar role for a Managed Service Provider
  • Ability to deploy new services e.g. Office 365 migrations or Cloud server migrations
  • Knowledge of and ability to troubleshoot Disaster Recovery (DR) technology
  • ITIL Foundation or Practitioner accreditations
  • Experience of hardware deployments including Server and SAN technologies
  • Prior experience or qualification in PRINCE 2 Project Management

Education/Training

  • Be able to show clear evidence of continual learning in your career to date
  • Industry recognised accreditations beneficial e.g.
  • Microsoft MCP, VMware VCP, Cisco CCNA, Citrix CCP

Package & Benefits:


  • Salary up to £55,000 depending on experience plus car allowance
  • UNLIMITED holidays
  • Plus your Birthday off
  • One day per month allocated for CPD Training
  • All Microsoft certifications FREE
  • Flexible working hours
  • Hybrid working hours
  • Career progression
  • Charity Days to support causes important to you
  • Staff referral scheme, (earn £500 for successful placements)
  • Enhanced Adoption, Maternity and Paternity Leave
  • Regular social and fundraising events
  • Free fruit get your 5 a day on us in the office
  • Free onsite parking at head office
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