Lab Support Coordinator - Stevenage, United Kingdom - PerkinElmer

PerkinElmer
PerkinElmer
Verified Company
Stevenage, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Job Purpose:


To provide a coordination service to research groups as part of the on-site Scientific Services Team and deliver time back to the customer by enabling smooth facilitation and effective function of their working environments, assisting the LSC Area Supervisor in the provision of the LSC service.


Key Responsibilities:


  • Provide time back to the customer through delivery of:
Being the first point of contact reception service

Delivering orientation for new staff or visitors in their area(s) of support

Providing proactive laboratory and corridor checks, acting and reporting on findings

Raising and monitoring tickets to enhance the science in their areas

Providing continuous improvement initiatives through 5S/Lean6 methodology

Conducting customer led lab safety checks

Participating in customer led audits and inspections and providing administrative support

Transporting engineers to and from the customer and the laboratory in which they are working

Receipt and storage of deliverables in their areas

Raising sample shipments utilising customer shipping programs

Transfer of samples around site to their necessary places

  • Build relationships with customers, colleagues and service partners to provide a collaborative approach to the operational management of the lab space.
  • Meet regularly with key stakeholders (lab staff, service partners, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
  • To provide timely communication to lab users on impact of any site service work.
  • Attend relevant meetings. (e.g. team meetings, laboratory user meetings)
  • To share the success of the team and the support provided.
  • Escalate new service request from the customer through the appropriate reporting lines.
  • Supporting the LSC Area Supervisor ensuring training packets and process flows of additional site specific responsibilities are kept up to date.
  • To attend training sessions appertaining to the post and ensure this training is documented.
  • Collates metrics for KPIs, relevant metrics, SLAs and weekly tasks.
  • To adhere to all company & client policies, procedures, site rules and regulations.
  • To comply with all company & client procedures relating to health & safety & safe working practices.
  • To uphold PerkinElmer's Core Values and demonstrate the key behavioural anchors.
  • Carry out any other reasonable request as deemed necessary by line manager.

Competencies:


  • Deliver exceptional customer service.
  • Build long term relationships, working collaboratively with all colleagues, customers and clients.
  • Clear and concise written and spoken communication skills.
  • Good IT skills.
  • Exceptional organisational skills.
  • Selfmotivated with the ability to work under pressure to balance conflicting deadlines.
  • Excellent problemsolving capabilities and ability to make clear decisions.
  • Aptitude for technical and practical matters.
  • An aptitude towards health and safety, driving health and safety culture.
  • Be a good team worker demonstrating loyalty and commitment to the team members.
  • Preferred experience within the pharmaceutical industry adhering to regularity standards. E.g. good document practices.
  • A good standard of education. GCSE grade A to C or equivalent in Maths and English.
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