Customer Experience Agent - London, United Kingdom - Gett

Gett

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're looking for passionate people looking for their next big challenge. Here at Gett, we are defined by our passion, quality and drive. Our team is integral to the success of how we travel in the UK and around the Globe. You are an integral part of the 24/7, 365 days a year customer service, drivers support and dispatch service.

The Customer Experience Agent acts as a liaison between Gett, its drivers, clients and passengers.

Customer Experience is key to the delivery of our service commitments and is vital in your approach towards your duties.

Working pattern details:
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Shift pattern: 3pm - 11pm:

5 out of 7 days a week with a month of weekends every 3rd month:

-
Predominantly working from home but you will be asked to visit the London office once a month
The role is entirely customer facing.

Another part of your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude.

Whilst this is a customer service role, 70% of contact is with drivers who require technical assistance.

Achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
Efficiently handling customer complaints with empathy, knowledge and understanding
Completing customer booking requests in a friendly, professional, and timely manner
Working positively across teams and departments to help solve customer queries

Requirements:

Experience of working in a contact centre would be beneficial
Able to work well under pressure, showing resilience and good time management skills
Ability to prioritise workload, whilst being organised and efficient
Excellent communication skills, both verbal and written
Good attention to detail, and able to solve problems
Experience within the transport or travel industry is useful but not essential

Here's what you Gett:

25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days + 1 Wellbeing day per quarter
PLUS one extra Friday off every month:
Taxi Credit (obviously)

- £400 Home Working Environment Allowance

Pension Scheme
Private Medical Cover
Health related cash plan
Life Insurance
Employee Assistance Programme
Discounted Gym membership

Come As You Are
At Gett, we believe that you do your best work when you bring your whole self to work.

And a diverse team is a strong team Gett is therefore committed to creating an inclusive work environment and all employment is decided on the basis of qualifications, merit, fit and business need without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.