Senior Immigration Programme Consultant - London, United Kingdom - Fragomen

Fragomen

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description

Senior Immigration Programme Consultant

Immigration Programme Management (IPM)

Sheffield or London. Other European locations may be considered.

About us:
Fragomen is the world's leading exclusive provider of immigration services. We are a firm of more than 6,200 immigration-focused professionals and staff spanning more than 60 offices worldwide. Immigration has been our sole focus for 70 years, and today we offer support in more than 170 countries.

We are problem-solvers, innovators and established thought leaders in immigration, providing strategic immigration advice to a diverse range of clients from individuals to the world's leading multinational corporations.

Fragomen's professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same.

You will face interesting challenges and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do.

We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.

About the team:

The Immigration Programme Management team looks after client accounts on both a regional and global scale, acting as a single point-of-contact between the client and the practice teams.

The team has overall responsibility for building and maintaining successful client relationships, as well as ensuring compliance with client SLAs and quality of services.

The team is characterised by a shared commitment to excellence, innovation, and a holistic approach to immigration program design and consultancy.

We thrive in a collaborative environment, leveraging each other's strengths to achieve impactful outcomes for our clients and our organization.

About the role:

This position is responsible for providing a high level of strategic Immigration Programme Management for the firm's Corporate Clients throughout Europe Middle East and Africa (EMEA), and globally.

Other key responsibilities will include:_
Act as a "watchdog" on client accounts to ensure compliance with SLAs and quality of services on a regional or global level
Advise client on strategic issues related to service delivery or immigration compliance
Identify operational weaknesses or areas for improvement within Fragomen and address with appropriate practice manager or partner
Provide ongoing client training to the case teams as appropriate
Play an active role in the commercial success of the account through identifying issues with billing, helping to resolve potential issues, and when acting as bill approver, acting in a timely and accurate way to approve bills, aid cash collection efforts, and assist those raising bills with improving accuracy and timelines
May act in support of senior members of the team on larger accounts with responsibility for key aspects of the account including training, project leadership or first level escalation support
Increase visibility to Managers and Senior Managers of the team of successful actions taken and performed for client as well as any failures and how those were addressed
Where possible, find and develop additional business opportunities with the client, within any region
Play an active and central role in the implementation of projects and phased rollouts
Provide support as required to the Partner(s) and marketing in respect of winning new clients to the firm. This could be through the RFP process, Orals or any other kind of formal process

About you:

To be considered for this role, you will need to have relevant experience in corporate immigration law or in-house global mobility or immigration.

Also required:_
Develops outstanding working relationships with client contacts and gains their confidence through displaying professionalism and efficiency in all communications
Ensures that advice to clients is accurate and timely
Assists in the review/improvement of methods/procedures of managing day to day team and office processes
Generates clear, wellorganised written workproduct internally and externally
Plays a key role within the team to promote an efficient and effective team culture
Language skills are a plus

Fragomen in the UK:
Our UK team is made up of over 700 people working across two offices, based in London and Sheffield.

Both offices are centrally located in their respective cities, with the Sheffield office having the added bonus of free on-site parking.

Our people work collaboratively and dynamically in a positive environment, with over 20 different languages being spoken.

The Firm operates a hybrid working model, which incorporates a blen