Customer Service - Borehamwood, United Kingdom - Pbm property management

Description

Answering phones being the first port of call for anyone who calls the office, ensuring that phones are answered within 3 rings.

• Raising complaints with contractors when works aren't completed to a satisfactory standard
• Follow up of H&S, FRA, Site Reports and lift engineering works, ensuring that all reports are actioned appropriately under the supervision of the property manager.
• Completing minutes and site reports within 5 working days.
• Liaise directly with property manager(s) to ensure that orders can be raised, and it is an appropriate fee to spend.
• To be a part of training sessions and team events.
• To attend external training events for progression. After training/events you will prepare and deliver a relevant session to the team.
• To live our core values, do what you say you will do, contribute positively to our company culture and be someone your team can count on.
• Set up or monitoring of Insurance claims
• Writing leaseholders and resident letters regarding different issues relating to the block
• In most cases obtaining minimum 3 quotes for orders over £400
• Liaise with onsite staff so you are aware of what is going on onsite, along with working with them to ensure the best possible service.
• Ensure that onsite staff have appropriate materials for offices etc (toilet rolls, printer ink, paper etc)
• Assisting Property Managers with large projects to ensure smooth running
• Answering any queries that may involve your sites and provide adequate cover when property manager is not in the office.
• Sourcing local contractors.
• Put contracts in place
• Conduct site visits take photos and complete report within 5 working days (with images)
• Meeting with clients/customers on site with complicated reactive issues
• Finding ways to reduce costs and improve service provided by working to find and build a good relationship with contractors.
• Write/contribute to content of monthly newsletters
• Produce up to date meter readings for sites with meters
• Retendering contracts to ensure best value (cleaning, gardening etc).
• Attending AGMs/client meetings and writing/sending out minutes

• Company pension
• Onsite parking

• Monday to Friday

• Bonus scheme
• Performance bonus