Call Centre Representative - Southampton, United Kingdom - Emson Creative Consulting

Emson Creative Consulting
Emson Creative Consulting
Verified Company
Southampton, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

About us
Emson Creative Consulting is a small business in Southampton. We are customer-centric, social and supportive.


Our work environment includes:

  • Casual work attire
  • Onthejob training
  • Company perks

Responsibilities:


  • Answer incoming calls from customers and provide assistance or information as needed
  • Handle customer inquiries, complaints, and requests in a professional and courteous manner
  • Identify and escalate priority issues to the appropriate department or supervisor
  • Maintain accurate and detailed records of customer interactions and transactions
  • Follow communication procedures, guidelines, and policies when interacting with customers
  • Provide product and service information to customers
  • Follow up with customers to ensure their needs are met or issues are resolved
No experience needed


Requirements:


  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Strong problemsolving skills and ability to think quickly on your feet
  • Ability to handle high call volumes and work in a fastpaced environment
  • Proficient computer skills and ability to navigate multiple systems simultaneously
  • Ability to work independently as well as part of a team

Salary:
£22,457.00-£24,874.00 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Southampton: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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