Customer Support Apprentice - Hereford, United Kingdom - GC Apprenticeships

GC Apprenticeships

Verified Company

Hereford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PLEASE NOTE, TO BE CONSIDERED FOR THIS ROLE YOU MUST APPLY ON THE LINK BELOW:
We're seeking an enthusiastic Customer Support Apprentice to join our team. You'll resolve customer inquiries, proactively identify potential issues, & work to enhance customer satisfaction & loyalty. This role is suitable for a confident and motivated individual who wants to join an exciting growing tech company.

What you will do in your working day

We are looking to recruit someone who is who is passionate about providing an amazing experience to our customers and is comfortable in a tech environment.

Duties will include:

Technical Troubleshooting & Escalation: Demonstrate listening and problemsolving skills to diagnose and resolve technical issues.
Product Expertise: Be an expert in all things , Maintaining an understanding of the product features.
Documentation and Escalation: Accurately document customer interactions, product issues, and resolutions for internal referencing.
Testing: Testing out new features of the system before they go live, providing valuable feedback to the development team.

The training you will be getting
Customer Service Practitioner Level 2 Standard, including Functional Skills if required

Workplace delivery and a structured scheme of work.

What to expect at the end of your apprenticeship

Requirements and prospects
Communication skills, Attention to detail, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade
3 / A
D)
Essential

GCSE or equivalent Maths (Grade

3 / A

D)
Essential

Working week

Monday to Friday.
Shifts are to be confirmed.

-
Total hours per week:37.5

Annual wage
- £12,480.00

Things to consider
Standard holiday, casual clothes for work, central Cheltenham or Hereford Location. Gym membership.

About the employer
Multi-Channel, Multi-Location, Multi-Currency Warehouse Management & Order Management in the Cloud for B2C and B2B. We are a Software company selling to retailers and wholesalers.

Employer
STOK.LY LIMITED

Address
29 RURAL ENTERPRISE CENTRE

VINCENT CAREY ROAD

ROTHERWAS INDUSTRIAL ESTATE
HR2 6FE

Training provider

GLOUCESTERSHIRE COLLEGE

Contact
GC Employer Training & Apprenticeships

Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)

Job Type:
Apprenticeship

Pay:
£12,480.00 per year

Schedule: