Customer Service Team Leader - Stroud, United Kingdom - GB Solutions

GB Solutions
GB Solutions
Verified Company
Stroud, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description
£30,000

  • Stroud
  • Sales
  • Contract

Customer Service Team Leader

£30,000

12 month FTC

Stroud
We are seeking a Customer Service Team Leader to join our well-known, friendly client, in Stroud.

The successful Customer Service Team Leader will be supporting a small team of administrators, helping set their day-to-day tasks, and ensuring the team is continuously developing to meet service agreements.


This is an exciting time to join the company as they launch a new strategy, turning their ambitions into actions.

If you have office management experience, then we'd love to hear from you.


Benefits:


  • 33 days holiday, inclusive of bank holidays, increasing to 38 days after 5 years service
  • Enhanced pension scheme (up to 7%)
  • Life assurance providing 3 times annual salary
  • Access to a wide range of resources to support your health and wellbeing
  • Enhanced family friendly policies
  • Cycle to work scheme

Responsibilities:


  • Coach and mentor a team of administrators
  • Handle queries, ensuring all service standards are met
  • Ensure the CRM system is utilised, and reports are accurate
  • Provide excellent customer care at all points of contact, and undertake quality checks on the service provided by the wider team
  • Be the escalation point when required
  • Develop and provide accurate activity and management reports, identifying patterns and trends where applicable

Skills/ Experience:


  • Considerable office and customer service experience
  • Good knowledge of Microsoft Office Suite (Excel)
  • Previous experience should include office management (or similar)
  • Experience managing end to end processes
  • An understanding of CRM systems
  • Complaint process experience
  • Experience creating presentations and presenting in person
  • Able to train and motivate staff (coaching experience)
  • Driving licence is essential as you may need to travel to other sites when needed
GB Sales are your specialist recruiters in Sales and Customer Service.

We hire across a vast range of roles including Sales, Customer Service, and Business Development.

We manage Sales jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.
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