Customer Service Manager - London, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support
Page Personnel Secretarial & Business Support
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

A Customer Service Manager role on offer with a global business specialising in retail based in the City of London.

The job will involve leading a team in a fast-paced environment ensuring the best service is provided for customers so that they have thebest possible experience.


Client Details
An established, fast growing business based in the heart of London. Looking for a Customer Service Manager to lead their team. The company provides services to ensure a great customer experience in the retail industry.


Description
The Key responsibilities of a Customer Service Manager consists of:

  • Establishing and maintaining standards for the whole process of a customers experience.
  • Ensuring customer satisfaction and online reviews are consistently at a high level.
  • Creating and working within budget.
  • Creating staff rotas.
  • Leading a team to work towards KPI goals.
  • Lead a team of 8+
  • Conduct team meetings and discuss targets.

Profile

The successful Customer Service Manager will have:

  • High levels of focus around people coming across in a friendly and approachable manner.
  • Attention to detail and high levels of initiative.
  • Have excellent commitment, leadership and organisational skills.
  • At least two years experience in managing a team within a Senior Customer Service role.

Job Offer

  • A competitive annual base salary.
  • Great experience in customer service in a leadership position.
  • Opportunity to work in Central London.
  • Great culture with team/Company socials.
  • Indepth training.
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