Customer Success Manager - Manchester, United Kingdom - C-Link

Description

Construction Link Limited is a fast-growing ConTech company that is revolutionising construction procurement and the way contractors win work.

This role offers great earning potential with an OTC (On target commission) of £10,000. There will also be opportunities for rapid progression. This is an excellent opportunity to join us and further your career


About the Role

At C-Link, our SaaS platform is the easiest way for Property Developers and Main Contractors to manage subcontractors and construction work on the market.

The tool facilitates quality construction procurement rather than using word, excel and dropbox.

As Customer Success Manager, you will own the relationship and journey with new and existing C-Link Customers from joining through to renewal and craft the ultimate customer success journey.

With a varied customer journey, the role is highly diverse.

Working with the sales team during handover, you will introduce Customer Success and gauge an understanding of their longer-term requirements and regularly provide feedback to the product team withcustomer feedback to ensure the evolution of a customer-centric product.

Key Responsibilities:

• To provide a worldclass customer experience to ensure customers love the product, renew their subscriptions and refer us to new clients
• Maintain a Churn rate below 10% per annum
• Manage Customer Accounts from onboarding through to renewal
• Build a strategic success framework to help customers find their 'true north'
• Proactively partnering with our customers to understand their problems and desired outcomes and offering creative solutions
• Share insights from other customers to help customers be even more successful through quantitative data on usage and best practices
• Collaboration across different departments within the company, from creating case studies with Marketing to relaying product feedback, you will act as the customers' voice
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share it with internal product and development teams

Required Experience:

• An analytical mindset to capture quantitative data on customer experience and behaviour so the Product team can prioritise the most important features for our client base
• An aspiration to grow, learn and progress. We are a young, innovative business growing fast, looking for people to be a big part of this
• The ability and enthusiasm to champion the C-Link product and grow our business
• Amazing interpersonal skills to be able to build and maintain strong relationships
• The skills to work both independently and as part of a team
• A proactive worker who likes to take ownership of projects
• A willingness to do what it takes to get the job done

Benefits:

• Remote (work from home) role
• 25 days holiday + bank holidays
• Pension
• Commission structure for all renewed accounts you are managing
• Progression/growth plan
• Flexible coworking space at offices all over the UK

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