Office Care Coordinator - Birmingham, United Kingdom - Sandant Care

Description

About us

Sandant Care was founded in November 2017 and the team has grown very quickly, many who are now still with us.

Our aim is to strive to deliver the highest quality care standards, and outstanding service.

We provide care packages for vulnerable people living within the community, supporting those with learning disabilities, autism, mental health and older people.

We have a cooperative culture, and strong relationships exist between all our staff.

Every member of our team contributes to Sandant Care's success through the knowledge and experience and commitment they bring to their role.

Job Title:
Care Coordinator, Care Services


Location:
Kingshurst, Birmingham


Hours:
pm, 5 days Monday-Friday, as agreed with the manager


Telephone On Call:
Monday

• Friday 5pm9am (Weekdays) and Friday 5pm
• Monday 9am ( Weekend).

This is on a rota between the team.


Reports to:
Registered Manager


Job Overview

• To coordinate and organise weekly rotas and to ensure all support hours are allocated
• Implement standards and compliance to ensure the smooth running of the office
• Evaluate standards of administrative competence throughout the office function

Role Specific Duties:

• To ensure all support hours are allocated efficiently whilst maintaining continuity of care and taking into account the needs of Service Users, staff and the business.
• Develop and maintain duty rotas to meet the needs of the Service Users
• Ensure staff receive their annual leave and there are enough staff on duty to support people
• Ensure that the care service is delivered to Service Users at the times and for the duration specified in the relevant individual agreement(s) and contract standards
• To maintain administrative skills at a current level and undertake such trainingand development as may from timetotime be required to maintain that currency of practice
• To supervise the administrative services within Sandant Care Limited inaccordance with agreed standards, legislative requirements, relevant regulations, in line with accepted best practice and within the financial plans agreed from timetotime
• Be responsible for promoting and safeguarding the welfare of those individuals they support
• To provide, on rotation, a continuation of service delivery and point of contact for service users and staff alike outside of normal office working hours.
• Maintain Service Users' files, ensuring all documents are obtained as per company policy
• Working alongside the HR Manager to aid the implementation of the induction process for all new employees

Specific Skills Required:

• Experience in managing and scheduling rotas, minimum of 1,000 hours experience
• Excellent telephone manner is required to deal with staff and Service Users under pressure
• Work using own initiative to problem solve when issues arise
• Coordinators need to be able to adapt and address situations quickly.
• Be responsible for promoting and safeguarding the welfare of those individuals they support
• Experience of working in a similar environment
• Experience of working with people who have additional supported needs
• Experience with dealing with staff scheduling
• Developing and managing a concise filing system

(Note:
In addition to these functions employees are required to carry out such duties as may reasonably be required)


Working with Others:

• Work effectively with the Sandant Care team.
• Work to establish effective employeremployee relationships

Job Types:
Full-time, Permanent


Salary:
£22,000.00-£25,000.00 per year


Benefits:

• Casual dress
• Company events
• Onsite parking
• Work from home

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Experience:

- managing rotas: 1 year (required)


Work Location:
One location